Michael Shcherbenko

Program Manager

New York City, New York, United States14 yrs 8 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Proven track record in customer success management.
  • Extensive experience in project management across multiple industries.
  • Strong leadership skills demonstrated through team management.
Stackforce AI infers this person is a Project Management and Customer Success expert in the SaaS industry.

Contact

Skills

Core Skills

Project ManagementCustomer SuccessTeam ManagementCustomer ServiceEntrepreneurship

Other Skills

Public RelationsExcelEvent ManagementWritingAdvertisingMicrosoft ExcelPowerPointLeadershipTeam BuildingMicrosoft OfficeManagementRecruitingSocial NetworkingTeachingTime Management

About

A seasoned project management professional with a heavy focus on Customer Success, I began my career as a fresh-out-of-college Entrepreneur, before jumping into the Information Technology world. As an Engagement Manager at Confluent, my day-to-day focus is as follows: - assisting in defining and refining customer implementation roadmap - working with Clients to unblock advisory and assurance activity impediments - contributing to implementation and planning expertise to customer management - and serving as point of contact and continuity during and between purchased Professional Services engagements Prior to joining Confluent, I spent ~6.5 years at Vandis in a role that included not only managing client projects, but in parallel, managing a team of project managers, a role I was promoted to after demonstrating team lead and management skillsets throughout my time there. I look forward to connecting with you!

Experience

14 yrs 8 mos
Total Experience
4 yrs 10 mos
Average Tenure
5 yrs 2 mos
Current Experience

Confluent

2 roles

Manager, Client Services - Senior Engagement Manager

Promoted

Feb 2023Present · 3 yrs 3 mos

  • Set your data in motion. Confluent provides the complete set of tools needed to connect and process data streams throughout your entire business in order to build smart, real-time applications.
Project ManagementCustomer Success

Engagement Manager

Feb 2021Jan 2023 · 1 yr 11 mos

Project ManagementCustomer Success

Vandis

2 roles

Principal Project Manager

Promoted

Nov 2019Jan 2021 · 1 yr 2 mos

  • Vandis Security, Cloud, Networking, Mobility and Infrastructure practices are focused on helping your organization build secure and stable systems, both on-prem and in the cloud.
Project ManagementTeam Management

Project Manager

Sep 2014Nov 2019 · 5 yrs 2 mos

Project Management

Gentle brew coffee roasters

Co-Owner

Jun 2011Aug 2014 · 3 yrs 2 mos · 151 East Park Avenue Long Beach, NY

  • Long Island based coffee roasting company specializing in ethically sourced premium coffees.
  • Roasted all of our coffees at our cafe in Long Beach.
  • Continually perfected the craft of coffee roasting.
  • Promoted outstanding customer service, leading to a 5-star rating on Yelp.
Customer ServiceEntrepreneurship

Education

Farmingdale State College

Project Management Professional (PMP) Exam Prep Course — Project Management

Jan 2017Jan 2017

Stony Brook University

B.S. — Business

Jan 2007Jan 2011

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