Michael Shcherbenko — Program Manager
A seasoned project management professional with a heavy focus on Customer Success, I began my career as a fresh-out-of-college Entrepreneur, before jumping into the Information Technology world. As an Engagement Manager at Confluent, my day-to-day focus is as follows: - assisting in defining and refining customer implementation roadmap - working with Clients to unblock advisory and assurance activity impediments - contributing to implementation and planning expertise to customer management - and serving as point of contact and continuity during and between purchased Professional Services engagements Prior to joining Confluent, I spent ~6.5 years at Vandis in a role that included not only managing client projects, but in parallel, managing a team of project managers, a role I was promoted to after demonstrating team lead and management skillsets throughout my time there. I look forward to connecting with you!
Stackforce AI infers this person is a Project Management and Customer Success expert in the SaaS industry.
Location: New York City, New York, United States
Experience: 14 yrs 8 mos
Skills
- Project Management
- Customer Success
- Team Management
- Customer Service
- Entrepreneurship
Career Highlights
- Proven track record in customer success management.
- Extensive experience in project management across multiple industries.
- Strong leadership skills demonstrated through team management.
Work Experience
Confluent
Manager, Client Services - Senior Engagement Manager (3 yrs 3 mos)
Engagement Manager (1 yr 11 mos)
Vandis
Principal Project Manager (1 yr 2 mos)
Project Manager (5 yrs 2 mos)
Gentle Brew Coffee Roasters
Co-Owner (3 yrs 2 mos)
Education
Project Management Professional (PMP) Exam Prep Course at Farmingdale State College
B.S. at Stony Brook University