Chaitanya Chitrada

Associate Partner

Bengaluru, Karnataka, India11 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Built AI/ML-led fraud detection systems.
Prevented over 22M fraudulent transactions.
Achieved ₹3 Cr/week in direct P&L savings.

Stackforce AI infers this person is a Trust & Safety expert in the e-commerce sector.

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Skills

Core Skills

Trust & SafetyFraud PreventionHr AdvisoryOrganizational DesignAutomobile Engineering

Other Skills

Fraud DetectionMitigation StrategiesClient DeliveryClient Relationship ManagementAgile MethodologiesSales StrategyJob EvaluationHR ConsultingWorkplace StrategyRemote Work StrategyOrganizational AnalysisAutomobile DesignResearch & Development

About

I build and scale systems that make large marketplaces trustworthy, efficient, and profitable. Currently, I’m an Associate Director at Meesho, where I lead Trust & Safety, Claims, and Seller Experience for Meesho. My work sits at the intersection of strategy, product, operations, and data, solving for one core problem: How do you enable rapid growth while controlling risk and leakage at scale? Over the last few years, I’ve: - Built Meesho’s Trust & Safety function from scratch, scaling it into an AI/ML-led fraud detection systems - Prevented 22M+ fraudulent transactions and cleaned up the ecosystem across users, sellers, delivery partners - Driven ₹3 Cr/week direct P&L savings by reducing claims, wrong fulfilment, and payment leakages - Partnered across Growth, Finance, Legal, Category, and Supply Chain - Improved Seller NPS by +30 points, strengthening the marketplace flywheel I currently lead 30+ team members driving org-wide decisions on growth vs. risk vs. cost trade-offs.

Experience

11 yrs 2 mos

Total Experience

3 yrs 8 mos

Average Tenure

4 yrs 3 mos

Current Experience

Meesho

4 roles

Associate Director- SX & T&S

Promoted

Jan 2024 – Present · 2 yrs 4 mos

Senior Manager- Trust & Safety

Promoted

Oct 2022 – Dec 2023 · 1 yr 2 mos

Fraud Detection & Mitigation
I lead the Trust and Safety Charter at Meesho which involves identifying and combating fraud, implementing robust mitigation strategies, and spearheading initiatives to prevent losses.

Fraud DetectionMitigation StrategiesTrust & SafetyFraud Prevention

Senior Manager- Organisation Effectiveness

Jul 2022 – Sep 2022 · 2 mos

Designed and executed multiple key projects focussed on organisation effectiveness and employee experience

Manager- Organisation Effectiveness

Sep 2021 – Jun 2022 · 9 mos

Ey

2 roles

Senior Consultant

Oct 2020 – Aug 2021 · 10 mos

Responsible for Client Delivery and Client Relationship Management on HR Advisory for clients
Some of my key engagements are:
Designed and developed a future-ready agile organization structure for operations vertical of a Switzerland based tobacco manufacturing major
Designed and developed an integrated sales organization structure for a leading print and technology major in India
Conducted Job Evaluation exercise for India's leading lifestyle retail major and a health & fitness startup
Designed and developed a future of work agenda for a leading global Content Delivery Network company based out of the US
Explored the remote-ability propensity of an Engineering Simulation Software company based out of the US

Client DeliveryClient Relationship ManagementHR AdvisoryOrganizational Design

Consultant

Jun 2018 – Oct 2020 · 2 yrs 4 mos

Dr. reddy's laboratories

Summer Intern - Talent Acquisition Team

Apr 2017 – May 2017 · 1 mo · Hyderabad Area, India

Improved the predictability of success in the hiring of top frequently hired roles

Maruti suzuki india limited

Assistant Manager- Research & Development

Aug 2012 – May 2016 · 3 yrs 9 mos · Gurgaon, India

Automobile sheet metal part designer for the body design department in the R&D vertical
Youngest Star Performer award recipient
Awarded 3 high performer awards for consistent results in the span of ~4 years

Automobile DesignResearch & DevelopmentAutomobile Engineering