Jun 2021 – Mar 2022 · 9 mos · Seattle, Washington, United States

Mar 2018 – Feb 2021 · 2 yrs 11 mos

• Formalize functional requirements and technical documentation for systems proposals to vendors and present systems selection criteria to stakeholders.
• Design and execute system or data implementation and transition plans with vendor, business and technology teams.
• Conduct business process improvement workshops with subject matter experts and senior members of management.
• Incorporate and facilitate project management tools and practices during systems implementation and daily stand-up meetings with business subject matter experts, in-house engineering teams and consultants.
• Collaborate with business users and consultants to create test cases and training materials during systems implementation/updates ensuring business continuity and audit requirements.
• Research new technologies and software products and participate in events and activities.

Jun 2016 – Mar 2018 · 1 yr 9 mos

• Developed baseline requirements for company wide system implementation by eliciting, documenting and performing analysis with subject matter experts and stakeholders.
• Expert in systems functionality, interfaces and data flows. Served as point person for customer requests or system required changes, enhancements, troubleshooting or upgrades.
• Maintained the cross-divisional technologies projects roadmap. Provided monthly status updates to stakeholders and leadership on budgets and timelines.
• Modernized existing data queries into SQL, Excel and reporting tools for operational and reporting purposes.
• Managed and developed the summer intern to ensure an enriched and valuable experience for the company and students.

Feb 2015 – Jun 2016 · 1 yr 4 mos

• Designed operational and data management processes for company-wide management to create employee surveys for engagement and morale in 72 languages and over 20 time zones.
• Lead a team of contractors to execute company-wide questionnaires and maintain operational excellence.
• Collaborated across teams to develop reports and dashboards through off the shelf and in-house programs.
• Communicated operational effectiveness to leadership through weekly, monthly and quarterly reporting.
• Defined program requirements, documented business processes and communicated deliverables with stakeholders.
• Performed ad-hoc reporting and troubleshoot program/systems issues on behalf of customers.

Feb 2012 – Jan 2015 · 2 yrs 11 mos

• Functional lead on internal transfer/promotions processing and all policy related questions including eligibility verification, relocation benefits, visa initiation and follow-up with all stakeholders.
• Develop reporting metrics to reflect team/individual performance, forecast growing internal transfer population and needs for additional headcount to the leadership team, HRBPs and recruiting population.
• Design and collaborate with functional analysts and developers to automate internal transfer application processing.
• Train new team members on internal transfer applications process, pulling reports, dashboard set-up in HR data warehouse and the applicant tracking system.
• Manage off-shore global internal transfer program in India with scheduled weekly calls to HR associates.
• Assist employees with general HR questions and new hire orientation.
• Manage department purchase orders, budgets, team meetings and updates of HR Services Sharepoint.

Sep 2011 – Jan 2012 · 4 mos

• Process employee intermittent FMLA reporting forms through Amazon’s attendance program.
• Manage a high volume of correspondence to appropriate team members in an accurate and timely manner.
• Collaborate with employees, site HR and payroll to process changes, corrections, and create remedy tickets.

Nov 2010 – Sep 2011 · 10 mos

• Administer weekly new hire and termination activities, including facilitation of new hire orientation.
• Supervise and audit payroll on a semi-monthly basis.
• Gather functional requirements and performed testing on payroll system upgrades.
• Ensure accuracy in preparing stock grants, 401K nondiscrimination and Affirmative Action reporting materials.
• Responsible for timely day-to-day administration and maintenance of employee benefits programs.
• Manage HR intranet portals, policies and reconciliation of employer-related general ledger.