U

Udit Kumar

Operations Associate

Noida, Uttar Pradesh, India13 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in customer service and project management.
  • Proven ability to handle escalated issues effectively.
  • Strong background in payment industry operations.
Stackforce AI infers this person is a Customer Service and Project Management professional in the Fintech industry.

Contact

LinkedIn

Skills

Core Skills

Customer ServiceProject Management

Other Skills

Payment IndustryPayment GatewaysMicrosoft OfficeMicrosoft ExcelMarketingPowerPointSocial MediaOracle CRMSalesforce.comZendesk

Experience

13 yrs 7 mos
Total Experience
4 yrs 6 mos
Average Tenure
11 yrs 1 mo
Current Experience

Paytm

Process Associate

Mar 2015 – Present · 11 yrs 1 mo · Noida Area, India

  • Deals with Highly Escalated Issues.
  • Deals in FMCG issues.
  • Understanding the customer’s requirements.
  • Provide product / service details & benefits to Customers.
  • Timely and accurate capturing all the information of customers.
  • Ensure full adherence to all the quality parameters.
  • Cooperate with other Team members and Team Leaders.
Customer ServiceProject ManagementPayment IndustryPayment Gateways

Homeshop18

Senior Associate

Oct 2014 – Mar 2015 · 5 mos · Noida Area, India

Tata business support services limited

Senior Executive

Sep 2012 – Oct 2014 · 2 yrs 1 mo · Noida Area, India

Education

Bachelor of Arts (B.A.)

Jan 2013 – Jan 2016

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