Ravindra prasad

Software Engineer

Bengaluru, Karnataka, India18 yrs 10 mos experience
Highly Stable

Key Highlights

  • Expert in managing Genesys telephony infrastructure.
  • Proven track record in CRM integration and optimization.
  • Strong background in telecommunication services and support.
Stackforce AI infers this person is a Telecommunications Infrastructure Specialist with expertise in CRM integration and telephony systems.

Contact

LinkedIn

Skills

Core Skills

Telephony SupportGenesys FrameworkCrm Integration

Other Skills

SIP ServersStat ServersRMAudiocodes SBC configurationVoice BotsProactive maintenanceMonitoringVendor coordinationSOPsTrainingAmeyo platformSalesforce CRM API integrationsFreePBXSIPPostgreSQL

Experience

18 yrs 10 mos
Total Experience
5 yrs 1 mo
Average Tenure
4 yrs 6 mos
Current Experience

Meesho

2 roles

Telephony Engineer L2

Nov 2021 – Present · 4 yrs 6 mos

  • Telephony Engeneer L2
Genesys FrameworkTelephony Support

Telephony Engineer

Nov 2021 – Present · 4 yrs 6 mos

  • Managing full-stack Genesys Engage on-prem infrastructure for 13+ BPO centers. Overseeing SIP Servers, Stat Servers, RM, and Audiocodes SBC configuration. Integrated CRM (Kapture) and Voice Bots (Verloop into contact flow. Delivered high availability by implementing proactive maintenance & monitoring. Led business reviews and supported 24/7 operations with on-call team management. Executed vendor coordination for infrastructure enhancement projects. Created SOPs, trained new hires, and aligned with ITIL through JIRA workflows.
SIP ServersStat ServersRMAudiocodes SBC configurationCRM IntegrationVoice Bots+6

Byju's (think & learn pvt. ltd.)

2 roles

Voip Engineer

Apr 2019 – Nov 2021 · 2 yrs 7 mos

Infrastructure Engineer

Apr 2018 – Nov 2021 · 3 yrs 7 mos

  • Deployed Ameyo platform with Salesforce CRM API integrations. Installed and configured Ameyo OS and FreePBX, managed SIP & DB licensing. Created and optimized skill-based call queues and extension groups. Troubleshot SIP, URS, ORS logs for issue resolution in live campaigns. Supported PostgreSQL database tuning for reporting and call management.
Ameyo platformSalesforce CRM API integrationsFreePBXSIPPostgreSQLTelephony Support+1

Flipkart

2 roles

Voice Engineer

Jan 2017 – Apr 2019 · 2 yrs 3 mos

System Engineer

Jul 2016 – Apr 2018 · 1 yr 9 mos

  • Managed system support for internal tools and telephony configurations.

Genpact (client: wipro)

Support Engineer

May 2007 – May 2016 · 9 yrs

  • Provided L1/L2 support for enterprise voice infrastructure and user management.

Education

Osmania Degree College

Bachelor of Science — Computational Science

Jan 2004 – Jan 2007

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