Priyanka Anand

Director of Engineering

Delhi, India25 yrs 8 mos experience
Highly StableAI Enabled

Key Highlights

  • 20+ years driving AI-enabled digital transformations
  • Doubled revenue in North America West region in one year
  • Secured 20+ multi-year RFPs for Google Cloud support
Stackforce AI infers this person is a strategic leader in AI-driven digital transformations across SaaS and telecommunications.

Contact

Skills

Core Skills

Ai Enabled Cx & Digital TransformationsBusiness StrategyRevenue Growth ManagementDigital Marketing

Other Skills

Business RelationsStrategyInnovationsOperationsDigital TransformationsAIBusiness DevelopmentGrowthAI-powered business modelsIntegrated solution deliveryClient EngagementIntelligent AutomationInnovationSolution DeliveryDigital Transformation

About

Visionary Leader with 20+ years of experience in driving large-scale AI-enabled Digital Transformations and Advanced Analytics. Proven success in re-imagining Customer Experience with AI and technology, establishing new operational benchmarks, defining business strategy, and leading GenAI Operations to transform self-service capabilities for a competitive customer care advantage. Core Competencies: Business Strategy, Revenue Growth Management, AI Enabled CX & Digital Transformations, Digital Marketing, Enterprise Cloud Platform Delivery.

Experience

25 yrs 8 mos
Total Experience
10 yrs 2 mos
Average Tenure
5 yrs 3 mos
Current Experience

Google

2 roles

Director, GOC Account Management - Sales, Marketing & Custom Solutions

Promoted

May 2023Present · 3 yrs

  • Global Account Lead for Google Operations Center managing Business Relations, Strategy, Innovations & Operations for multiple business verticals. Helping businesses attain their objectives with solutions across Google products, scaling and delivering digital transformations with leading technologies and AI
Business RelationsStrategyInnovationsOperationsDigital TransformationsAI+2

Head, GOC Account Management

Jan 2021Apr 2023 · 2 yrs 3 mos

Accenture

3 roles

Managing Director, NA West, ATCI

Promoted

Dec 2019Jan 2021 · 1 yr 1 mo

  • Managing Director for Accenture NA West operations, spearheading the overall engagement responsibility of 5000+ people across multiple geographies for top NA clients including, Google, T-Mobile, Halliburton, Disney and Expedia.
  • ◈ Responsible for Business Development, Growth and Strategy across North America West region.
  • ◈ Grew the North America West region revenue 2x within a year of running the practice by pioneering and scaling new, AI-powered business models and integrated solution delivery platforms.
  • ◈ Secured 20+ multi-year Request for Proposals (RFPs), personally presenting to C-level stakeholders for strategic Google Cloud support and large-scale AI adoption programs
  • ◈ As Innovation Lead, drove the deployment of Intelligent Automation and next-generation solutions that delivered documented client savings exceeding $3 Billion globally
  • ◈ Received 'Best Client Supplier Award' in the category 'Innovation & Value'
Business DevelopmentGrowthStrategyAI-powered business modelsIntegrated solution deliveryBusiness Strategy+1

Associate Director, NA West, CMT Technology

Dec 2018Dec 2019 · 1 yr

  • ◈ Delivery and Innovation for clients in North America in the Communications , Media and Technology industry group , at Advanced Technology Center in India
  • ◈ Delivered a large scale complex Digital Transformation of T-Mobile’s legacy systems into an Omni Channel, Mobile First, Improved Adaptive and Responsive Customer Experience
  • ◈ Offshore Unit Setup and Mobilization in a multi-vendor distributed model with distributed Agile Delivery across locations with 30 sprint teams supporting 100+ backend API systems
  • ◈ The program went live in 200 T-Mobile Retail stores, catering to a 20M customer base with 80% reduction in customer transaction time and 1.6 M net customer addition
  • ◈ Received Global Accenture Award for Highest Agile & DevOps maturity levels
Digital TransformationAgile DeliveryOffshore Unit SetupClient DeliveryAI Enabled CX & Digital TransformationsDigital Marketing

Vice President, CMT Technology

Aug 2011Nov 2018 · 7 yrs 3 mos

  • ◈ Driving multiple Digital Transformations for large global Technology enterprises
  • ◈ Offshore unit setup and mobilization in a multi-vendor distributed model with distributed Agile Delivery across locations
  • ◈ Led a major OTC digital transformation optimizing Halliburton’s entire Order To Cash processes such as Tendering, Pricing, Scheduling, Proposal Creation, Job Preparation, Job Execution, Invoice and collections across its across North America business units
  • ◈ Offshore unit setup and mobilization for an engagement of 400+ resources, leading complex integration of the entire OTC transformation across 4 vendors and multiple process automations resulting in significant client savings of > $6M
Digital TransformationsIntegrationProcess AutomationAI Enabled CX & Digital TransformationsRevenue Growth Management

Saic

Program Lead

Jul 2000Aug 2011 · 11 yrs 1 mo

  • ◈ Worked in different capacities as CMMI 5 Organization Delivery Lead, Technical Lead, Developer for major North America & Europe Energy clients like, Halliburton, Schlumberger.
  • ◈ Led and executed programs in the Oil & Gas domain related to Well Site Information Systems, Real Time Well Drilling Simulations, Well Log Plotting Systems.
  • ◈ The software improved drilling time decision enabling access to real time well logs from anywhere in the world.
CMMITechnical LeadershipProgram ExecutionAI Enabled CX & Digital TransformationsDigital Marketing

Defence research and development organisation (drdo)

Software Engineer

Jan 2000Jan 2000 · 0 mo · Metcalfe House, New Delhi-

  • Started career as a software developer at DRDO (Defense Research Development Organization), Metcalf House New Delhi. Worked on a War-gaming simulator being developed for the Ministry Of Defense India.

Education

Indian School of Business

Executive Leadership Program

University of Liverpool

Masters — Software Technology

M.B.M. Engineering College, Jodhpur

Masters in Computer Applications

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