Avinash Jadhav

DevOps Engineer

Pune, Maharashtra, India6 yrs 8 mos experience

Highly StableAI Enabled

Key Highlights

Expert in Nexthink for IT performance optimization
Proven track record in data-driven IT improvements
Strong leadership in cross-functional IT collaboration

Stackforce AI infers this person is a SaaS expert specializing in IT analytics and end-user computing.

Contact

Skills

Core Skills

NexthinkData AnalysisTechnical Support

Other Skills

Project ManagementlinuxStatistical Data AnalysisPredictive AnalyticsLinux System AdministrationCustomer SatisfactionTeam LeadershipLeadershipLinux ServerEnd User Computing AnalyticsSystems ManagementComputer NetworkingSystems EngineeringWindows System AdministratorWindows System Administration

About

As a Nexthink Subject Matter Expert, I harness the power of advanced analytics to elevate end-user experiences and drive IT excellence. With extensive expertise in Nexthink platform, transforming complex data into actionable insights, optimizing IT performance, and resolving End users issues. My role involves guiding organizations through data-driven improvements, fostering collaboration across IT and business units, and implementing best practices to ensure seamless, efficient IT service delivery. Passionate about leveraging technology to enhance user satisfaction, I am dedicated to advancing IT solutions and staying ahead of industry trends.

Experience

6 yrs 8 mos

Total Experience

1 yr 10 mos

Average Tenure

1 yr 2 mos

Current Experience

Tata consultancy services

Technical Lead

Feb 2025 – Present · 1 yr 2 mos · India · On-site

Platform Management: Oversee deployment, configuration, and optimization of Nexthink.
Incident & Problem Resolution: Use Nexthink insights to detect, troubleshoot, and resolve IT issues.
Automation & Optimization: Implement Nexthink Act for automated remediation and performance improvements.
Stakeholder Collaboration: Work with IT teams, service desks, and business units to enhance IT operations.
Reporting & Insights: Develop dashboards and reports to track system performance and user experience.
Security & Compliance: Ensure Nexthink aligns with security policies and IT best practices.
Team Leadership: Mentor and guide IT teams in Nexthink usage and best practice
Managing 3 members of the team

NexthinkProject Management

Atos

3 roles

Nexthink Subject Matter Expert (SME)

Promoted

Jan 2024 – Mar 2025 · 1 yr 2 mos

o Assistance to L2 EUCA Analysts and EUCA Application Administrators with incident analysis and application configuration/upgrades
o Maintaining customer specific EUCA documentation updated
o Creation and maintenance of Investigations, Campaigns, live Dashboards, custom trend using NQL on Nexthink infinity.
o Configuration and maintenance of Reports, Dashboards, Modules etc. on Nexthink infinity
o Management of EUCA Profiles and access requests
o Recommending automation candidates and actively supporting EUCA Service Development in development/testing/implementation of new remediation scripts
o EUCA baseline reports quality assurance
o On demand activities
o Analysis of SD/OSS ticket data, recommending areas for investigations
o Preparation of EUCA Baseline reports
o Supporting customer transformation projects
o Review of Nexthink application configuration
o Active support of EUCA Service Acceptance and BAU handover
o Analysis of specific customer requests for EUCA
o Providing training on EUCA applications and processes for users
o Supporting EUCA service presentations/demos

Nexthink

Nexthink Administrator/ Nexthink Analyst

Jan 2023 – Dec 2023 · 11 mos

o Supporting & troubleshooting the Nexthink solution components such as Appliance, Web Console, Engine. Focus on administration, operations, and maintenance of Nexthink hardware and software
o Configure Reports, Dashboards, Modules, Metrics, Scores & Campaigns on the Nexthink platform
o Management of EUCA Profiles and access requests
o Quarterly audit of Nexthink access and permissions
o Perform ongoing maintenance and monitoring of the Nexthink application
o Check the status of Portal & Engine Services
o Check the Appliance health (CPU, Disk & Memory Utilization)
o Check the connectivity of Engines to Portal on relevant Ports in case of any issues with license/engine/appliance status.
o Check License usage of each Engine and reallocate licenses as required.
o Check Number of devices reporting to the Engine, balance the load as required using the geography mapping.
o Computations of metrics
o Managing hierarchies and assignment rules
o Nexthink application upgrades and implementation of current EUCA Baseline on customer environments supported.
o Maintenance of integrations with 3rd party solution (ServiceNow integration, Chatbot integration, other)
o Tracking Nexthink product releases and staying up to date with product changes

linuxNexthink

Data Analyst

Jul 2021 – Jan 2023 · 1 yr 6 mos

o Proactive Hardware & Software troubleshooting on End User Devices
o Analysis of trends and recording current health status of end user devices
o Identification where and when the issue occurred and how many users are impacted
o Analysis of the events in timeline to identify root causes of issues very quickly
o Cooperation with various technical teams on root cause analyses and remediation plans
o Resolution of issues discovered using Nexthink remote actions
o Identification of automation use cases and proactive resolution scenarios
o Documentation of findings and recommendations
o Managing surveys and self-help campaigns
o Creation & maintenance of metrics, scores, dashboards
o Reporting Daily, Weekly and monthly
o Supporting EUCA service presentations/demos
o Assistance to the end user support teams with incident analysis/remediation
o Preparation of reports/campaigns/dashboards on demand

Statistical Data AnalysisPredictive AnalyticsData Analysis

Experis

System Administrator

Apr 2020 – Jul 2021 · 1 yr 3 mos · India · On-site

Providing comprehensive support for Windows desktop environments, including troubleshooting hardware and software issues, managing system updates and configurations, and ensuring optimal performance and security. Skilled in diagnosing technical problems, implementing solutions, and delivering exceptional customer service to enhance user productivity.

Linux System AdministrationTechnical Support

Sysnet infotech private limited

Technical Support Engineer

Jun 2019 – Mar 2020 · 9 mos · Pune Division, Maharashtra, India

Deliver expert assistance for technical issues, including troubleshooting hardware and software problems, providing solutions, and ensuring seamless system functionality. Skilled in diagnosing technical challenges, resolving complex issues, and offering exceptional customer support to optimize user experience and system performance.