Roshan Mabusen

Operations Associate

Bangalore Urban, Karnataka, India11 yrs 11 mos experience

Highly Stable

Key Highlights

Expert in Middle Mile and Last Mile Operations.
Proven track record in Business Development and Customer Relationship Management.
Multilingual professional with strong leadership skills.

Stackforce AI infers this person is a B2C Operations Manager with expertise in logistics and customer service in the retail and e-commerce sectors.

Contact

Skills

Core Skills

Operations ManagementBusiness DevelopmentCustomer Service ManagementTeam LeadershipSales ManagementTeam Management

Other Skills

Analytical SkillsEmployee TrainingData AnalysisSalesConflict ResolutionPeople ManagementRecruitingCustomer Relationship Management (CRM)Financial AnalysisTeam MotivationOrder ProcessingLast MileCustomer SupportPresentationsOffice Administration

About

• Experienced Operation Manager with a demonstrated history of working in the Quick and E-com, Retail industry. • Skilled in Logistics Operations, Customer Relationship Management. • Customer Care, Negotiation, Business Development. . Middle Mile and Last Mile Operations Expert (Handled 100-150 MP) . Microsoft Excell, Retail, and Management. • Strong professional with a Bachelor's degree focused in Business account Management, Marketing, and Related Support Services from Monad University UP. • Can Speak English, Kannada, Tamil, Telugu, Hindi and Urdu

Experience

11 yrs 11 mos

Total Experience

8 yrs 6 mos

Average Tenure

1 yr 10 mos

Current Experience

Zepto

3 roles

Operations Manager (Store Operations)

Jun 2024 – Present · 1 yr 10 mos

Analytical SkillsBusiness DevelopmentOperations Management

Manager (M1) Store Operations

Jun 2024 – Present · 1 yr 10 mos

Manager (M1) Stores Operations

Jun 2024 – Present · 1 yr 10 mos

Bigbasket.com

3 roles

Hub Manager Operations

Jul 2018 – Jun 2022 · 3 yrs 11 mos

Employee TrainingData AnalysisOperations ManagementTeam Leadership

Hub Manager Operations

Aug 2016 – Jun 2022 · 5 yrs 10 mos

As an operations manager, I'm responsible for managing a team of people, which involves both the engagement and development of these people.
my operations responsibilities include resourcing or staffing, Training, recruitment and financial processes, such as invoicing. Petty Cash Management This is linked to the budgeting aspects of the role, in which the operations manager must manage margins, costs, budgeting and forecasting. Project delivery functions include delivery assurance, quality assurance, client delivery and relationship management; while strategy responsibilities lie in ops plans and strategy support.

Conflict ResolutionOperations ManagementTeam Leadership