Jagdish Wadhwa

Digital Marketing Specialist

Bengaluru, Karnataka, India16 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in service delivery and client success.
Strong background in project management within marketing.
Expertise in team leadership and customer relationship management.

Stackforce AI infers this person is a Marketing and Client Services professional with a strong focus on service delivery and project management.

Contact

Skills

Core Skills

Service DeliveryClient ServicesBusiness DevelopmentTeam Leadership

Other Skills

Account ManagementClients ServicingOperationsClient SuccessProject ManagementLead generationPipeline managementRevenue GenerationCustomer SatisfactionQuality AssuranceTeam ManagementPre-salesCloud ComputingBPOITIL

About

Experienced Service Project Manager with a demonstrated history of working in the marketing industry. Skilled in Service Delivery, Client Services, Requirements Analysis, ITIL, and Customer Relationship/Success Management (CRM). Strong program and project management professional, graduated from National Institute of Management.

Experience

16 yrs 4 mos

Total Experience

2 yrs 8 mos

Average Tenure

4 yrs

Current Experience

Hcltech

Marketing Manager

May 2022 – Present · 3 yrs 11 mos · Bengaluru, Karnataka, India

Wns

Deputy Manager

Aug 2021 – Apr 2022 · 8 mos · Bengaluru, Karnataka, India

Adobe india systems private limited

Marketing Operations - Strategic Initiatives & Partner Programs

Feb 2019 – Jul 2021 · 2 yrs 5 mos · Greater Bengaluru Area

These 2.6 years were the best years in my career. Great learning, amazing team and best employee first culture. Thank you Adobe

Kestone

Service Delivery Manager

Apr 2016 – Jul 2018 · 2 yrs 3 mos · Bengaluru, Karnataka, India

Account Management, Clients Servicing and Operations, Client Success, Project Management

Account ManagementClients ServicingOperationsClient SuccessProject ManagementService Delivery+1

Oracle corporation

Sr. Business Development Consultant - Oracle Corp.

May 2011 – Apr 2012 · 11 mos · Bangalore - India

Account Management, Lead generation, pipeline management, Revenue Generation.

Account ManagementLead generationPipeline managementRevenue GenerationBusiness Development

Convergys

Team Manager

Apr 2005 – May 2011 · 6 yrs 1 mo · Bangalore

I started as an agent in Microsoft voice project and was also part of Quality team to ensure high customer satisfaction. Moved up the ladder to become a Team leader and managed a team of over 40 tech support reps. Transitioned a first of its kind outsourced project called 'Microsoft Answers'. Active involvement in skill development and recruitment. Designed the metrics and SLA for MS Answers. Client management (Microsoft).

Customer SatisfactionQuality AssuranceTeam ManagementTeam Leadership