Preeti gautam

Operations Associate

Gurugram, Haryana, India1 yr experience

Key Highlights

Proven expertise in logistics management and order processing.
Strong negotiation skills with a focus on customer satisfaction.
Experienced in managing asset lifecycles and operational metrics.

Stackforce AI infers this person is a Logistics and Operations Specialist with a focus on customer lifecycle management.

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Skills

Core Skills

Logistics ManagementCustomer Lifecycle Management

Other Skills

NegotiationGeneral Office WorkOrder ProcessingAsset Lifecycle ManagementMetrics ReportingCustomer SupportGoogle SheetsSupport ServicesCommerceAccessoriesRocket TechnologyShip OperationsLanguage SkillsHandbagsEscalations Management

Experience

1 yr

Total Experience

1 yr

Average Tenure

Current Experience

Zomato headquarter

Back Office Executive

– Present

NegotiationGeneral Office WorkLogistics Management

Zomato limited (eternal)

Customer Executive

Dec 2024 – Jan 2026 · 1 yr 1 mo

Executed end-to-end order processing, re-dispatch, and issue resolution to meet SLA and quality benchmarks. Managed full asset lifecycle including allocation, tracking, returns, replacements, and reconciliation. Handled electronics and apparel assets (delivery bags, uniforms, jackets, mobile devices, accessories). Resolved customer and internal tickets using Ticket One Support; prioritized escalations and ensured timely closures. Coordinated with logistics platforms (Shiprocket, Nimbus) to ensure accurate shipments and reduced delivery errors. Maintained Excel and Google Sheets reports for inventory status, order tracking, and operational metrics.

Order ProcessingAsset Lifecycle ManagementLogistics ManagementMetrics ReportingCustomer SupportGoogle Sheets+1