Jan 2024 – Feb 2026 · 2 yrs 1 mo

• Launched LLM-powered search, from keyword to hybrid (semantic + lexical) for query understanding, synonym handling and intent classification
• Improved query understanding of broad, misspelled, vernac and long-tail queries
• Launched personalised retrieval system using embedding personalisation and session context for highly precise and contextualised results
• Launched hyper-personalised discovery thru ML ranking models and real-time slate personalisation
• Balanced mutiple business and user goals like conversion, exploration, diversity and ads revenue thru modular objective function
• Led multimodal strategy integrating image and voice-based vector search models

May 2022 – Dec 2023 · 1 yr 7 mos

• Owned Cleartrip's (3M+ MAU) user conversion funnels for flight search, browse and checkout experience
• Defined product strategy and roadmap, improving conversion by 40%+ via ranking, recommedations and UX optimizations
• Re-envisioned E2E search and browse user flows to enable faster decision-making and reduce user anxiety
• Data driven growth hacks to drive impact
• Awards -
• One Tribe (yearly award) for customer centricity
• Value champion award for bias for action and customer first
• Ace alliance award for operational excellence

Sep 2021 – Apr 2022 · 7 mos

• Led supply chain product division of Shopee, an e-commerce company. From 3PL product integration to feature launches and handling major production issues
• Collaborated with the business owners and management team to drive business objectives through product initiatives by working cross functionally with BI, tech, marketing and legal teams
• Created BRDs, wireframes and defined KPIs to launch new features to control 3PL fake attempts, give sellers better visibility on 3PLs’ operations and grow operational capacity by expanding 3PL network

Apr 2021 – Sep 2021 · 5 mos

• Analyzed data to assess covid impact company wide and presented the report to MMGS India head
• Collaborated with senior PM in successful implementation and roll out of MS teams in MMGS India office
• Worked with senior managers to forecast manpower planning and cost estimates for year 2022

May 2020 – Jul 2020 · 2 mos

• Conducted user interviews to identify requirements and core pain points of LMS software users within the company
• Performed competitor benchmarking to draw insights from various available alternatives
• Recommended and implemented user centric product features
• Prepared user manual and documentation for LMS users to ensure successful delivery and post-delivery experience

Feb 2017 – May 2019 · 2 yrs 3 mos · India

• Worked as a full-stack Java developer to develop SaaS product for client in insurance industry
• Led a technical team to successfully execute the sprint to release features and fix bugs in the product
• Performed root cause analysis to analyze and fix issues in production affecting user experience
• Acted as a point of contact to coordinate with business client to provide end-to-end technical support
• Facilitated agile transformation for client to improve operational efficiency and optimize cost

Nov 2016 – Jan 2017 · 2 mos · India

• Implemented template based server side authentication for form data as a Summer Intern
• Implemented employee assets management system using Java Spring and MySQL database