Apr 2022 – Feb 2023 · 10 mos · Mumbai, Maharashtra, India · On-site

• At Netflix, we keep wearing different hats. After working as a Project Specialist, I transitioned to a new internal role to cater to the evolving business needs.
• Key Responsibilities and Duties undertaken:
• Develop and standardize operating procedures and communicate changes to Support and Engineering teams.
• Develop and lead a team of Managed Service Providers (MSPs) to conduct escalations on behalf of Netflix.
• Establish and leverage reporting mechanisms to identify trends in the industry and collaborate effectively with partner teams to build scalable solutions for corporate as well as studio users.
• Effectively manage support volume, contracted resources, work scheduling, and oversee operations.
• Develop mutually beneficial relationships with potential vendors and ensure vendor management efficiency by providing timely feedback and reviews.
• Reduce support volume complexity by proactively identifying areas of service improvement.
• Collaborate with cross-functional partners to proactively identify, escalate, and resolve critical issues by conducting root-cause analysis.
• Continuously evolve and improve user experience at Netflix-owned properties by leveraging technology and workflow enhancements.
• Ensure consistency in hardware, IT Asset Management, and take autonomous operational decisions to improve technology posture in APAC.

May 2021 – Apr 2022 · 11 mos · Mumbai, Maharashtra, India · On-site

• Led as a technical business partner for internal and external teams, including but not limited to, production titles, internal Netflix employees/partners and vendor management in APAC.
• Key Responsibilities and Duties undertaken:
• Act as the primary point of contact for any technological need and develop relationships with our corporate & studio partners in close collaboration with cross-functional technology verticals.
• Partner with security team to ensure projects are rolled out as per information security guidelines.
• Train internal & external teams on all Netflix/non-Netflix build studio tools which are rolled out at regular intervals and ensure smooth transition.
• Work in conjunction with Netflix Operations & Services, AV & Netflix Production Support teams.
• Escalating tickets to proper technical partners and setting expectations with end users.

Oct 2017 – May 2021 · 3 yrs 7 mos · On-site

• The BBC expansion led to an increase in broadcast support demand and to address the business critical needs, I adopted a new role to strategize, implement, and scale the workforce.
• Key Responsibilities and Duties undertaken:
• Build, nurture and manage a team of five skilled Broadcast Engineers to support satellite communications, digital production and radio/TV infrastructure for one of the largest bureaux outside the UK.
• Act as the central functional point of contact for various cross-functional teams including PMO to ensure smooth delivery of internal and external projects.
• Achieving successful business sign off, handover to post implementation support function.
• Responsible for budgeting and purchase of technological capex assets.
• Conduct risk and quality assessment of project deliverables, achieve successful business sign-off and handover to BAU operational teams.
• Work closely with senior stakeholders and prepare executive summary reports to identify areas of improvement and supplement business decisions.
• Lead localized project implementation by defining scope, deliverables, creating plan of action, mitigating risks, and managing day-to-day issues.
• Perform weekly resource allocation to ensure timely and smooth operational flow.
• Develop and implement best-practices for health and safety at workplace.
• Lead and motivate the team to drive desired outcome, high performance level, and maintain positive work environment.
• Keep-up with dynamic industry changes by building & maintaining a network of contacts and investigating new systems and techniques.

Oct 2016 – Oct 2017 · 1 yr · On-site

• In 2017, the BBC expanded its operations with a multi-million-pound investment project in India to refurbish their existing bureau in New Delhi to a much more technology capable bureau in terms of TV/Radio Production. Getting attached to the organisation in 2016 gave me an upper hand when the bureau was just getting started for the refurbishment activity and helped me to work closely, liaison with the system integrator for installation and testing the core audio and video infrastructure before it could be transitioned into a 24/7 BAU office.
• Key Responsibilities and Duties undertaken:
• Maintain specialist equipment for video production, satellite transmission and interactive media.
• Analyse and repair technical faults on systems and equipment like video routers, audio routers, talkback systems and various other broadcast-related hardware and software.
• Set-up and operate equipment and transmission links during outside and inside lives.
• Maintain the Unify Telephony PBX for bureau.
• Set-up and perform advanced troubleshooting of live streams for social platforms.
• Minimize loss of service during equipment failure by effectively and actively identifying and implementing alternative methods of service provision.
• Train internal & external teams on all BBC/non-BBC build tools which are rolled out at regular intervals and help transition smoothly to them.

Jan 2016 – Jul 2016 · 6 mos · Mohan Cooperative Industrial Area, New Delhi

• Telesonic Networks is a wholly owned subsidiary of Bharti airtel limited. Telesonic provides end to end wire line network management and transformation to next generation wire line and wireless technologies with innovative cost effective solutions.
• Telesonic is a highly scalable organisation with the capability to cater to emerging customer requirements and managing technology conversion.
• The project I was working on: Fixed Line Modernisation (FLM) Project is a National project initialised by Bharti Airtel Group for the modernisation of the Broadband Technology/Industry.
• It involves the migration of the existing/new customers from the old technology to new SIP-based technology for connectivity and high speed / bandwidth over copper with Vectoring technology.

Jul 2015 – Aug 2015 · 1 mo · New Delhi Area, India

• The BBC is a public service broadcaster established by Royal Charter. It's funded by the licence fee paid by UK households. It provides ten national TV channels, regional TV programmes, an internet TV service (BBC Three), 10 national radio stations, 40 local radio stations and an extensive website.
• BBC World Service broadcasts to the world on radio, TV and online, offering news and information in 42 languages plus English.
• My role as an intern was to know more about the International broadcast Industry from the Engineering/Technology point of view.

Jun 2015 – Jul 2015 · 1 mo · Ghaziabad,India

• Bharat Electronics Limited is an Indian state-owned aerospace and defence company with about nine factories, and several regional offices in India. It is owned by the Indian Government and primarily manufactures advanced electronic products for the Indian Armed Forces. With the ongoing revolution in electronics and communication where innovations are taking place at the blink of an eye, it is impossible to keep pace with the emerging trends.
• A well planned, properly executed and evaluated industrial training helps a lot in collocating a professional attitude. It provides a linkage between a student and industry to develop an awareness of industrial approach to problem solving, based on a broad understanding of process and mode of operation of organisation.
• I had the opportunity to have a real experience on many ventures, which increased my sphere of knowledge to great extent. I got a chance to learn many new technologies and also interfaced too many instruments. And all this credit goes to organisation Bharat Electronics Limited.
• I had undertaking the project of Study of Radars during my training.

Jun 2015 – Jul 2015 · 1 mo · New Delhi Area, India

• I was an intern in the Communication and telecom department. I was working closely with the officials, understanding the network for the new tier phase for Metro coming up soon.

Mar 2015 – Aug 2015 · 5 mos · Neemrana, Rajasthan, India

• IL&FS Technologies Limited (ITL) is a complete end-to-end technology solutions company offering consulting, software development, systems integration, data digitization and management service and solutions, performance tuning solutions and IT infrastructure management services to global customers.
• This part time role was part of the academic curriculum where I was part of an entirely remote based team to deliver a project for the organisation.

Feb 2015 – Feb 2016 · 1 yr · Neemrana, Rajasthan, India

• As a campus specialist, representing the institution, my role was that of an accredited social informer. HT Campus relies upon the information provided by me with regard to the various cultural, social & academic activities that take place in the institute and surrounding for the purpose of publishing the same on www.htcampus.com
• Apart from adding value to the website, my role as a campus specialist was also to be a learning experience for me in the field of media & journalism.

Sep 2014 – Jan 2016 · 1 yr 4 mos · Neemrana, Rajasthan, India

• The MSP program is an educational and promotional program to sponsor undergraduate and postgraduate students majoring in disciplines related to technology, typically computer science, computer information systems, and information technology. MSP program aims to enhance students' employability and increase students' awareness of Microsoft technologies. Student Partners are offered training especially in product-specific skills not typically taught in academia.
• The program aims to increase awareness of Microsoft products, programs and initiatives. Consequently, the program helps expanding the user base of Microsoft products, and results in better availability of properly educated workforce in those technologies.

Jul 2014 – Aug 2014 · 1 mo · New Delhi Area, India

• Teach For India (TFI) is a non-profit and a movement of leaders that was founded by Shaheen Mistri in 2009. It is a part of the Teach For All network. To build a growing movement of leaders, Teach For India runs a two year Fellowship and supports an Alumni movement.The Fellowship recruits college graduates and working professionals to serve as full-time teachers in low-income schools for two years.
• The mission of Teach For India is “one day all children will attain an excellent education.”
• I worked as a full time intern with them and performed all the necessary tasks i was trained to roll out along with providing support to the Teach For India Fellows in the school allocated to me.

Jun 2014 – Jul 2014 · 1 mo · New Delhi Area, India

• Doordarshan is an autonomous public service broadcaster founded by the Government of India, owned by the Ministry of Information and Broadcasting and one of Prasar Bharati's two divisions. One of India's largest broadcasting organisations in studio and transmitter infrastructure, it was established on 15 September 1959. Doordarshan, which also broadcasts on digital terrestrial transmitters, provides television, radio, online and mobile service throughout metropolitan and regional India and overseas through the Indian Network and Radio India's
• During my training, I made myself familiar with the various technical areas concerning Television, Broadcasting such as the basic TV fundamentals, Digital TV, HDTV, TV Studio Chain, Outdoor Broadcasting, Satellite Communication and uplinking and downlinking chain, News Production and Transmission, Master switching room operations, and other TV related areas.