Abhishek Bhardwaj

Operations Associate

New Delhi, Delhi, India5 yrs 9 mos experience

Highly Stable

Key Highlights

Over 5 years of experience in banking operations.
Expertise in process improvement and client coordination.
Recognized for maintaining 100% SLA adherence.

Stackforce AI infers this person is a Fintech Operations Specialist with strong expertise in banking and payments.

Contact

erabhi225@gmail.com LinkedIn

Skills

Core Skills

Banking OperationsPayments & SettlementsOperations Process ImprovementPerformance Metrics & Reporting

Other Skills

JiraFraud DetectionTrainingCoachingData AnalysisDashboard DevelopmentAccess ManagementSharePointCustomer Relationship Management (CRM)Transaction BankingCash ManagementMicrosoft PowerPointTeam ManagementTeam SpiritTechnical Support

About

Finance & Operations professional with 5+ years of experience in banking operations, deposit management, settlements, and Excel-based data analysis. Strong expertise in MIS reporting, process improvement, access management, and client coordination.

Experience

Bank of america

2 roles

Senior team member

Promoted

Jul 2022 – Present · 3 yrs 8 mos · Gurugram, Haryana, India · Hybrid

July 2022 – Present | Gurugram, Haryana
Key Achievements & Responsibilities:
Manage money movement & settlements for diverse client accounts (retirement, home office, certified official), ensuring accuracy and timeliness.
Collaborate with financial advisors & business partners to resolve complex transaction and fraud-related queries for HNWIs & corporates.
Designed and delivered training & coaching programs, improving team productivity and accuracy.
Developed monthly dashboards & scorecards for India and onshore teams, enabling data-driven performance management.
Implemented process improvements that reduced settlement errors and enhanced compliance with company policies.
Recognized for maintaining 100% SLA adherence and ensuring seamless operational support across teams.

JiraFraud DetectionBanking OperationsPayments & Settlements

Team member

Jun 2020 – Aug 2022 · 2 yrs 2 mos · Gurugram, Haryana, India · Hybrid

Jun 2020–July 2022 | Gurugram, Haryana
Key Achievements & Responsibilities:
Processed wire transfers & OMCA transactions through BOSS & CashPro, handling high-value vendor payments with precision.
Resolved payment escalations & check-related queries, achieving consistent SLA compliance.
Conducted quality checks on stop payments, ensuring 100% accuracy in transaction processing.
Prepared and analyzed ageing reports to track pending cases, reducing backlog and improving resolution timelines.

JiraBanking Operations