Feb 2024 – May 2025 · 1 yr 3 mos · Noida, Uttar Pradesh, India · On-site

• #: Managing Dark Store Operations: Oversee Dark Store operation in Greater Noida, handling a daily order volume of 2k. Ensure smooth functioning of all stores while meeting performance targets and maintaining service excellence.
• #: Training & Development - Initiating the training & initial handholding of Asst. Managers & Team Leaders. Also ensuring continuous development for the team by mentoring of various output metrics projects.
• #: Project Management - Responsible for driving the end to end metrics for various customer centric projects like PPI, 6 Hours GRN, wastage & Reducing Cost per order for entire Cluster.
• #: Expansions - Expanding the Blinkit Darsktore Network. Identifying best pickpath for Packing and migrate High selling SKU Nearest to Billing station to reduce the O2B time and also analyzing the prospective hurdles which will impact the 10Min Delivery.
• #: Increased the Average Order Value by mitigating the defects and delivery mismatch cases.
• #: Process Improvement Initiatives: Lead process-driven projects to track and enhance key metrics. Successfully reduced wastage per order from Rs. 9 to Rs. 5 and decreased complaints from 2.1% to 1.2%, significantly improving operational efficiency and customer satisfaction.
• #: Adherence to Delivery Targets: Ensure that over 85% of orders are delivered within 10 minutes, adhering to the company's promise to customers. Maintain an impressive fill rate of 99.8%, contributing to a seamless customer experience.

Jun 2023 – Jan 2024 · 7 mos · Noida, Uttar Pradesh, India · On-site

• #: Dark Store Operation Management : Directed end-to-end Store operations, managing both inbound and outbound. Successfully handled a daily shipmen volume of 3.5k ensuring smooth and timely operations to meet high-demand targets.
• #: Launched the Couples of Dark Stores.
• #: Training & Development - Initiating the training & initial handholding of Shift Incharges & Picker. Also ensuring continuous development for the team by mentoring of various output metrics projects.

Dec 2021 – May 2023 · 1 yr 5 mos · Noida, Uttar Pradesh, India · On-site

• #: Leading the entire End to End Last Mile Operations of the Noida Dark Store. Managing Delivery Hub of 4000+ Sqft.
• #: Driving High Performance & CX Focussed Culture - Driving Metrics related to Speed, reliability, Cost per Order & Improving CX experience by deep diving into problems using Root Cause Analysis methodologies.
• #: Maintain on-time delivery for 3.5k+ orders within SLA where the average order value is 350 INR. ensuring smooth and timely operations to meet high-demand targets.
• #: Increased the Average Order Value by mitigating the defects and delivery mismatch cases.
• #: Responsible for driving the end to end metrics for various customer centric projects like RTO, Breach & Reducing Cost per order for entire Cluster.
• #: Reduced the Average O2A and Increased the Order Volum for the entire Cluster.
• #: during the festival Lead and manage Entire Cluster of 5 Dark Store. Oversaw critical operations to handle peak demand while ensuring smooth execution under high pressure.

Jul 2021 – Nov 2021 · 4 mos · On-site

• #: Leading the End to End Last mile operations in Reliance jio Mart at Greater Noida. Managing 3 Delivery Hubs of 6000+ Sqft.
• #: Maintain on-time delivery for 2.8k+ orders within SLA (D-1) where the average order value is 850 INR.
• #: Manage the Team of the 8 Junior Team Leader and 150+ Delivery Partners.
• #: Trained the New staf with their work and Company Norms.
• #: Manage the Multiple Vendors and Adhock Vehicles as per the Requirement.
• #: During the Festival plan the Adhock vehicles with the Multiple Vendors to Minimize the Company Cost.
• #: Root cause analysis with the help of Geofence with Pincode to Minimize the Cost.
• #: Roaster Planned for team to Ensure smooth daily operations execution.

Jul 2020 – Jun 2021 · 11 mos · On-site

• #: Leading the End to End Last mile operations in Reliance jio Mart at Greater Noida. Managing Delivery Hubs of 6000+ Sqft.
• #: Maintain on-time delivery for 1k+ orders within SLA (D-1) where the average order value is 850 INR.
• #: Handling Customer Escalations and providing them a Proper solution
• #: analyze hurdles with the team to minimize delivery errors for a smooth customer experience.
• #: Increased the Average Order Value by mitigating the defects and delivery mismatch cases.
• #: Reduced Fake Updates to an impressive 0.10%, significantly outperforming the target of 0.5%.
• #: Managed return pickups with a strong emphasis on quality checks, achieving a Pickup Accuracy of 98.7% against a target of 95.5%. This improvement reduced errors, contributing to smoother reverse logistics and better inventory management.