SHIVAM S. — Project Manager

Dynamic leader with 17 YEARS in BPO–ITES, experience delivering operational excellence through Advanced Automation, BOT development, Generative AI enablement, and Oracle/SAP-driven process transformation. Proficient in strategic workforce management, client engagement, revenue grow maximization, and operational transformation. I architect high-impact strategies that elevate corporate brand equity, catalyze stakeholder engagement, and embed operational excellence. As an advisor consultant to the CEO’s strategic office, I steer high-stakes, cross-functional initiatives that translate innovation and strategic intent into transformative organizational outcomes. Adept at spearheading global workforces of 1,000+ professionals, advancing customer centricity, operational optimization, and enterprise resilience. Renowned for accelerating sustainable growth, institutionalizing a performance-driven ethos, and delivering high-impact outcomes for Fortune 600 and global enterprises. Customer Service, Sales, Voice Support, Back Office, Chat, Email & Invoice Processing. RISK Management, Banking Operations (Fraud, Credit/Debit, Reconciliation, AML, Loans, Insurance, Pensions, Retail & Corporate Investments), Revenue & Wealth Management, Analytics, US Telecom, E-commerce, Digital Media, Graphic Design, BGV with U.S.A. Real Estate Industry Liasioning across Dubai & India coordinating developers, clients, and regulatory authorities to ensure smooth process. Service Delivery & Operations professional with extensive experience overseeing large, multi-functional teams across BPO-ITES / BPM & KPO’s ability to optimize processes, enhance performance, and manage stakeholder relationships for major clients in the USA, UK, and Australia. Delivering consistent operational SLA’s excellence across all 03 geographic regions.

Stackforce AI infers this person is a BPO-ITES operations strategist with expertise in automation and AI-driven process transformation.

Location: Mumbai, Maharashtra, India

Experience: 15 yrs 11 mos