Saurabh Singh

Operations Associate

South Delhi, Delhi, India9 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led operational excellence initiatives at Amazon.
Achieved significant performance improvements across multiple teams.
Managed successful election campaigns with large volunteer teams.

Stackforce AI infers this person is a skilled operations and account management professional in the E-commerce and Hospitality sectors.

Contact

Skills

Core Skills

Operations ManagementProject ManagementTeam ManagementPerformance ImprovementAccount ManagementCustomer RetentionCampaign ManagementTeam Leadership

Other Skills

CommunicationData AnalyticsBusiness InsightsProject ImplementationAction PlanningProject PlansTeamworkPublic SpeakingEnglishSportsCustomer ServiceMicrosoft ExcelSocial MediaMarketing StrategyBusiness Development

About

Experienced in Key Account Management, Sales , Operations

Experience

9 yrs 6 mos

Total Experience

1 yr 10 mos

Average Tenure

6 yrs 1 mo

Current Experience

Amazon

3 roles

Manager -1 GO-AI

Promoted

Jul 2021 – Present · 4 yrs 10 mos

Tactfully managed operational performance for ~30 associates through 3 subject matter experts
o Coached direct reports
o Maintained MoM top performance across sites
Led end to end process improvement projects with global roll outs which impacted ~2500 associates
o Worked across functions to fix quality and performance barriers by BQ management. Accuracy performance for BQ associates increased by 143 basis points.
o Designed effective hiring mechanism to improve quality of hiring through reduced attrition rate and identifying 29 counterfeiting cases in ~300 offers rolled out.
Led operational excellence initiatives by setting up robust tracking mechanisms for key performance indicators, resulting in sustained week-over-week improvements and achieving the site’s 2nd position in Q3

CommunicationData AnalyticsBusiness InsightsProject ImplementationAction PlanningProject Plans+2

Team Manager, Shipment and Delivery

Jul 2020 – Jul 2021 · 1 yr

CommunicationData AnalyticsBusiness InsightsProject ImplementationAction PlanningProject Plans+2

Operations Intern

Mar 2019 – Jun 2019 · 3 mos · Hyderabad Area, India

Responsible for driving performance through network efficiency in various matrices. Measures taken resulted in improved score by ~1200bps
Worked on the behavioural and system issues to improve compliance and matrix score
Audited and improved compliance for lagging matrix in comparison with network
Drove the internal idea sharing structure by working closely with Amazon Customer Excellence System team
Developed a new reward and recognition structure and engagement activity planning

CommunicationData AnalyticsBusiness InsightsProject ImplementationAction PlanningProject Plans+2

Airbnb

Supply Dharamshala, Goa

Sep 2016 – Oct 2017 · 1 yr 1 mo · Dharamshala, Goa

Goa - Managed a team of 5 people to achieve monthly acquisition targets (150 listings onboard in 6 months), Account Management (Price Parity, Increasing Booking Value), Host Retention Plan.
Created and maintained weekly sales tracker used for pulling out monthly, quarterly and yearly numbers.
Formulated Account Management structure to create long term relations with hosts, Helped hosts in doing business worth 50 lakhs through account management.
Strategised and executed customer retention plan.
Dharamshala - Supply head in Dharamshala
Responsible for negotiations with ‘The Pavilion’ by Himachal Pradesh Cricket Association and successfully on boarded it
On boarding, QC, Host education, Market Study for experiential listings
On boarded ~45 experiential properties within 90 days

Account ManagementCustomer Retention

Flachat, quikr

Business Development

Aug 2015 – Sep 2016 · 1 yr 1 mo · India

Flatchat: Responsible for creating and implementing market reach out target programs in Delhi-NCR. Involved in corporate, RWA and College tie ups.
Quikr: ASM, Delhi NCR

Citizens for accountable governance

Campaign Manager

Mar 2014 – Oct 2014 · 7 mos · India

Managed the election campaign of 4 BJP MP candidates in Bihar, including former Union Minister Syed Sahnawaz Hussain in Bhagalpur. Formulated the campaign strategy in close coordination with the candidates. Created and led a team to 6 interns and ~500 volunteers in 4 parliamentary constituencies.

Thefootballlink sports private limited

Assistant Manager Business Development

May 2013 – Jan 2014 · 8 mos · New Delhi, India

Managed 2 football academies. Worked with Delhi police to optimize the reach of their CYDP program. Involved in Strategy and implementation of events by the organization.

Campaign ManagementTeam Leadership