Anjali Gautam

Operations Associate

Rampur, Uttar Pradesh, India4 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Proven track record in operations management.
Achieved high customer satisfaction ratings.
Strong analytical and problem-solving capabilities.

Stackforce AI infers this person is a Customer Service Operations Specialist with a focus on enhancing service effectiveness.

Contact

Skills

Core Skills

Operations ManagementCustomer Service

Other Skills

Escalations ManagementData AnalysisLeadershipMicrosoft PowerPointHindiConsumer ServicesTeamworkPresentationsManagementProblem SolvingEnglishAnalytical SkillsHotel ManagementMicrosoft ExcelCommunication

About

Result-driven professional with 3 years of experience, targeting assignments in Operations Management with organization of high repute. Strong capabilities in managing end-to-end operations (cost effective) while adhering to SLA & TAT and work processes. Competent in administering daily operations for smooth operations in liaison with internal/external departments. Proficient in coordinating with multiple teams and devising effective solutions for maintaining performance standards. Experience in identifying areas for improvements and developing ways to improve service effectiveness. Adroit in generating reports and conducting data analysis to improve data efficiency. An excellent communicator with strong relationship management, teamwork, analytical and problem-solving skills.

Experience

4 yrs 6 mos

Total Experience

11 mos

Average Tenure

2 yrs

Current Experience

Interview kickstart

Customer Success Associate

May 2024 – Present · 2 yrs · Bengaluru · Remote

Airbnb

Senior Customer Service Associate

Sep 2023 – May 2024 · 8 mos · Gurugram, Haryana, India · On-site

Orchestrated consistent delivery of exemplary customer support, cultivating positive and memorable experiences. In my role, I professionally navigated diverse customer inquiries through email, phone, and chat channels, exhibiting a profound understanding of Airbnb's policies to ensure the provision of accurate and reliable assistance. Additionally, I fostered close collaboration within the team to effectively address the diverse needs of users.

Bhanzu

Operations Associate

Dec 2022 – Sep 2023 · 9 mos · Bengaluru, Karnataka, India

Interacted with both domestic and international customers in the MEA, SEA, ANZ, AFR, and USA regions to effectively address and resolve their queries via phone and email within the predefined turnaround time (TAT). I oversaw and managed the escalation process and organized sessions for trainers and students in a coordinated manner.
Achieved a 95% customer satisfaction rating based on customer feedback.

Escalations ManagementOperations Management

Relevel by unacademy

2 roles

Operations Associate

Jan 2022 – Nov 2022 · 10 mos · Bengaluru, Karnataka, India

Administered test operations activities; ensured smooth workflow in coordination with Test Makers and Experts.
Managed data and recommended suggestions for test takers journey.
Addressed and resolved Experts & Test Taker’s queries via calls & e-mails with defined TAT.
Handled data efficiency in spreadsheets and organized interviews for qualified candidates.
Generated various reports and updates.

Escalations ManagementOperations Management