Sumanth Sripad — Product Manager
At the heart of Atlan's customer engagement, I bring over a decade of experience in technical support and customer success to my current role as a Happiness Engineer. My technical acumen, honed through rigorous application in environments like Confluent and Atlassian, is focused on ensuring user satisfaction through expert application of Jira Service Desk, Opsgenie, and PagerDuty. My mission is clear: to empower users by resolving complex technical challenges, facilitating a seamless support experience. This dedication is mirrored in my proficiency with Kafka, which was recognized by Confluent's certification. At Atlan, our team is committed to creating positive outcomes and elevating the customer support journey.
Stackforce AI infers this person is a SaaS Technical Support Specialist with strong customer success expertise.
Location: Bengaluru, Karnataka, India
Experience: 14 yrs 11 mos
Skills
- Technical Support
- Customer Success
Career Highlights
- Over a decade of experience in technical support.
- Proficient in Jira Service Desk and customer success.
- Certified in Apache Kafka by Confluent.
Work Experience
Atlan
Happiness Engineer (1 yr 10 mos)
Confluent
Senior Technical Support Specialist (2 yrs 6 mos)
Atlassian
Senior Customer Success and Enterprise Engineer (1 yr 11 mos)
Wells Fargo
Senior Technology Specialist (3 yrs)
Cognizant
Senior Application Analyst (2 yrs 3 mos)
Ness Technologies
Software Engineer (1 yr 6 mos)
VSoft Technologies Pvt Ltd
Software Developer and Implementation Engineer (1 yr 11 mos)
Education
Engineer's Degree at Visvesvaraya Technological University
