Surbhi Jain

CEO

Gurgaon, Haryana, India10 yrs 8 mos experience

Highly Stable

Key Highlights

Experienced in Business Transformation and Strategy Consulting.
Proven track record in Automation Testing and Process Improvement.
Strong analytical skills with expertise in data analysis and reporting.

Stackforce AI infers this person is a seasoned professional in Fintech and IT Services with a focus on strategy and automation.

Contact

Skills

Core Skills

Business TransformationAutomation Testing

Other Skills

Design ThinkingData AnalysisMS ExcelSQLMicrosoft ExcelLean Six SigmaProject ManagementVendor ManagementBusiness Process ImprovementBusiness AnalysisTest AutomationTestingTest CasesTest ManagementQuality Assurance

About

MBA graduate from 'Management Development Institute (MDI), Gurgaon' and currently working in the capacity of a Management Associate at 'Citibank NA', one of the biggest providers of financial services throughout the world. Prior to this, I have 2 years of experience with Dell International Services as Automation Test engineer taking ownership of test automation, process automation and improvement while meeting strict deadlines. Professionally experienced in SDLC, business requirement gathering, Agile methodology, process automation, data analysis

Experience

10 yrs 8 mos

Total Experience

3 yrs 4 mos

Average Tenure

8 mos

Current Experience

Citibank india

2 roles

Vice President

Promoted

Sep 2025 – Present · 8 mos · Gurugram, Haryana, India · Hybrid

Assistant Manager

Jun 2017 – Oct 2021 · 4 yrs 4 mos · Gurgaon, India

Citi

Manager

Oct 2021 – Sep 2025 · 3 yrs 11 mos · Gurugram, Haryana, India

Process & Strategy Consultant - CitiLean & Smart Automation

Business TransformationDesign Thinking

Google

Sales and Marketing Intern

Apr 2016 – Jun 2016 · 2 mos · Greater Hyderabad Area

Part of gTech scaled services, global support and operations team.
Worked on implementing shared services pool model for the gTech Scaled Services Operations, for increasing operational efficiency of vendors, improving productivity and quality
Researched and analyzed the data for driving consistency and scale across global operations, and identified key drivers behind high dissatisfaction rate
vendors and Google account optimizer to design standard process documents
Facilitated training for vendors to optimize keyword expansions, new build, search and display network ad optimizations and YouTube ads

Dell

Svc IT Dev Sr Associate

Jul 2013 – Apr 2015 · 1 yr 9 mos · Noida

Worked as an Automation Testing Analyst at Dell International Services
Responsible for building testing capabilities, defect tracking, test estimation & planning while centralizing tools, resources & complex processes
Presented weekly and monthly project status reports of team’s net productivity, time efforts; analysed data using MS Excel
Automated manual reporting using MS Excel Macro and SQL.
Initiated migration of project’s existing framework to a user friendly, cost efficient keyword framework enhancing productivity

Automation TestingData AnalysisMS ExcelSQL