LOKESH V — Operations Associate
Real estate CRM professional with experience in managing post handover asset management operations, and post possession execution across large-scale residential developments in NCR. Currently working as Deputy Manager – CRM, overseeing end-to-end customer lifecycle management, including Builder Buyer Agreement execution, RERA compliance, milestone-based collections, and final possession coordination. Played a key role in the successful post handover units of all M3M residential projects. Skilled in bridging the gap between customers, finance, legal, project and facility teams to ensure smooth move in process or revenue realization and seamless post possession experiences. Passionate about enhancing customer experience frameworks, minimizing escalations, and driving operational excellence in real estate post-sales management.
Stackforce AI infers this person is a Real Estate CRM professional with expertise in customer lifecycle management and asset management.
Location: Gurugram, Haryana, India
Experience: 2 yrs 9 mos
Skills
- Customer Relationship Management
- Asset Management
- Data Analysis
Career Highlights
- Expert in customer lifecycle management in real estate.
- Proven track record in post possession execution.
- Skilled in enhancing customer experience frameworks.
Work Experience
M3M India Private Limited
Deputy Manager (1 yr)
AMD
Business Data Analyst (1 yr 9 mos)
Education
Bachelor of Science - BS at Bachelor of Hotel Management
at DAV Sonipat
