Nov 2018 – Mar 2023 · 4 yrs 4 mos · Noida Area, India

• Heading entire Delhi NCR & Haryana Market for Paytm Hotels, managing a team of Market Managers and Business development executives.
• Responsible for developing the relationship for Paytm hotel business & grow the supply of hotel inventory for the newly started Paytm hotel business.
• Simultaneously worked to promote other paytm products as well like POS, PG & QR, helped the concerned team to grow their business within hotel vertical and directly promoted these products to generate leads.

Oct 2015 – Oct 2018 · 3 yrs · New Delhi Area, India

•  Market Development and supplier relationship management in New Delhi NCR region.
•  Establish and maintain supplier relationships, train partner hotels on our extranet and the wholesale business.
•  Oversee and doing direct contracting to meet the hotel contracting targets for the defined period.
•  Ensure competitiveness and quality of the products contracted by conducting price & product benchmarking on daily basis.
•  Conducting market research to figure out potential top sellers for upcoming quarter.
•  Negotiate best rates and maximum margins to achieve room nights and revenue targets.
•  Special rate contracting for mobile, agency, flight+hotel and corporate sales channels with selective hotels.
•  To resolve the last minute issues such as Sold out, Rate issues escalated by fulfilment team
•  Plan and execute market site visits as agreed with Regional Management, touch base with hotel & plan to generate more revenue for hotel & company simultaneously.
•  Working with Marketing team in driving better conversion on hotels, identifying opportunities and executing offers.
•  Strategy planning after checking market trending to generate additional sales.
• Ensure efforts to provide excellent service to customers.
•  Review monthly growth and share the comparative analysis with higher management.

Oct 2013 – Sep 2015 · 1 yr 11 mos · Gurgaon, India

•  One point of contact for all domestic/international hotel bookings, Negotiation for group travel & tour packages for Ernst & Young Corporate Client.
•  Negotiating for the events (Offsite, Training Programmes, Day conferences, Residential Conferences)
•  To plan off sites, find an offbeat destination within the client budget & requirement.
•  To finalise the destination keeping various factors in mind like – cost, group requirement, strength of the group, proximity to the airports or proper connection through road or rail network.
•  Negotiation with the hotel with maximum services at lowest possible cost & ensure the WOW experience to the travellers.
•  Hotel Contracting, Rate negotiation as per the requirement.
•  Communicating with Guests to take proper follow-up for Room Bookings, special requirements, Amendments & Cancellations
•  Coordinating with the hotel sales, reservation & front office department to ensure the guest satisfaction and smooth check-in & ensure best hospitality to be served.
•  To keep an eye of details on special requirement from senior management travelers.
•  Handling client queries to make travel plans, hotel bookings, payment of bills/vouchers, transport arrangement from hotel & other services through concierge or outside vendors.
•  Reconciliation, Invoicing with proper follow up with our finance & hotel finance team.

Apr 2012 – Oct 2013 · 1 yr 6 mos · Gurgaon, India

•  Responsible for making the hotel reservations for HCL employees for the requests getting through the automated system.
•  Communicating with Guests to take proper follow-up for Room Bookings, special requirements, Amendments & Cancellations
•  Coordinating with the hotel sales, reservation & front office department to ensure the guest satisfaction and smooth check-in & ensure best hospitality to be served.
•  To keep proper follow up for the hotel payment with our finance team.
•  Handling client queries to make travel plans, hotel bookings, payment of bills/vouchers, transport arrangement from hotel & other services through concierge or outside vendors.
•  Reconciliation, Invoicing with proper follow up with our finance & hotel finance team.

Oct 2011 – Apr 2012 · 6 mos · Mayur Vihar New Delhi

•  Responsible for handling/managing day file for next day arrivals and ensuring proper updating of reservations on the system
•  Communicating with Guests / Travel Agents / Corporate Clients to take proper follow-up for Room Bookings, Amendments & Cancellations.
•  Co-ordination with the hotel sales & front office department to ensure the guest satisfaction and smooth implementation of internal policies.
•  Managing online inventory allocation and monitoring Rates on all channels
•  Maintaining rate parity across all channels.
•  Rate loading on Synxis CRS.
•  Daily & weekly revenue report generation.

Dec 2010 – Nov 2011 · 11 mos · New Delhi Area, India

•  Communicating with Guests / Travel Agents / Corporate Clients to take proper follow-up for Room Bookings, Amendments & Cancellations
•  Coordinating with the hotel sales & front office department to ensure the guest satisfaction and smooth implementation of internal policies.
•  Handling incoming calls regarding the reservation from all over the world for all of the LaLit group Hotels
•  Making reservation on calls & up selling the product
•  Making reservation through emails received from various sources