Apr 2020 – May 2021 · 1 yr 1 mo · Carmarthen, Wales, United Kingdom

Jun 2019 – Jan 2020 · 7 mos · Carmarthen, Carmarthenshire, United Kingdom

• Providing 2nd Line Support to Staff and Students via a ticketing system and a Service Desk.

Apr 2019 – May 2019 · 1 mo · Newport, United Kingdom

• This is a contract position for 2 months to help with queries from a O365 tenancy migration and any other queries raised via the helpdesk

Dec 2018 – Mar 2019 · 3 mos · Cardiff, United Kingdom

Nov 2015 – Dec 2018 · 3 yrs 1 mo

• MDT
• Systems Centre Configuration Manager
• Public Sector
• Technical lead for Windows 7 to Windows 10 migration
• Creating Technical Documentation for IT Staff

Mar 2014 – Nov 2016 · 2 yrs 8 mos

Sep 2013 – Mar 2014 · 6 mos · Milford Haven, Pembrokeshire

• 1st line support
• AD accounts setup
• Imaging new desktops/laptops using Norton Ghost
• Gather and record monthly printing stats for departments
• Patching network points/patch panels
• Configuring switches
• Daily backup tape removal and swap
• Deploying software via configuration manager
• Setting up a physical server to test server 2012 as this was an option to move some virtual servers to 2012 based on my findings.
• Created a daily server room check to ensure there were no issues with switches, hard disks, air conditioning etc.

Oct 2001 – Dec 2012 · 11 yrs 2 mos · Greater Cardiff Area

• Working as a Manager running the day to day of the store.
• Repairing the network of system.
• Managing a team of 20 members of staff.
• Creating weekly rotas.
• Cashing up tills at end of day.
• Stock ordering.
• Dealing with suppliers about any issues.
• Checking in order onto system for discrepancy.
• Working on shop floor/tills to cover staff shortages.