Vrinda Shrivastava — CEO
With a career spanning customer intelligence, AI automation, customer retention, and fraud prevention, I currently lead global support, quality, and fraud prevention functions at QuillBot, scaling operations from 1M to over 45M monthly active users worldwide. I specialize in building customer support operations from the ground up, driving measurable improvements in service delivery, fraud prevention, customer retention, and integrating automation to elevate team performance and customer satisfaction. My work blends people leadership, process optimization, and intelligent automation to ensure seamless, scalable support across the globe.
Stackforce AI infers this person is a SaaS Customer Success Leader with expertise in fraud prevention and AI automation.
Location: Jaipur, Rajasthan, India
Experience: 6 yrs 10 mos
Skills
- Customer Success
- Fraud Prevention
Career Highlights
- Led support operations for 45M+ users globally.
- Implemented AI automation to enhance efficiency.
- Reduced fraud losses through advanced monitoring.
Work Experience
NAV Fund Services
Senior Manager, Customer Intelligence (4 mos)
QuillBot
Senior Manager, Customer Success (3 mos)
Manager, Customer Success (2 yrs 1 mo)
Senior Training and QA Specialist (11 mos)
Operations Executive (2 yrs 1 mo)
Dr. B. Lal Clinical Laboratory Pvt Ltd
Management Trainee (1 yr 2 mos)
Education
Master of Science at Dr. B. Lal Institute of Biotechnology, Jaipur
