V Madhu

CEO

Bengaluru, Karnataka, India6 yrs 11 mos experience
AI Enabled

Key Highlights

  • Promoted to Team Lead within 3 months at Zepto.
  • Successfully led multiple IT operations projects at Meta.
  • Proficient in tools like ServiceNow and SQL.
Stackforce AI infers this person is a proficient IT Asset Management specialist with a strong focus on procurement and operational efficiency.

Contact

Skills

Core Skills

It Asset ManagementVendor ManagementTechnical SupportProject Management

Other Skills

Team LeadershipProcurementAsset ManagementData AnalysisSQLService nowGoogle WorkspaceStakeholder ManagementMicrosoft OfficeGoogle SheetsTYA SuiteProject PlanningAnalytical SkillsMicrosoft ExcelMicrosoft Word

About

IT professional with over 6 years of experience in IT Asset Management, Operations, and Leadership. Currently serving as Team Lead – Asset Management at Zepto, I specialize in optimizing asset utilization, streamlining IT processes, and delivering exceptional operational support across corporate and retail environments. In my current role at Zepto, I am responsible for: • Creating Purchase Requests (PRs) and securing approvals from the IT Head, Procurement, and Finance teams. • Handling multiple vendors for procurement and delivery of IT assets, including laptops, HDDs, printers, barcode scanners, and networking equipment, while ensuring quality and on-time fulfillment. • Overseeing asset allocation and coordinating timely delivery for both office and store requirements. • Managing vendor relationships to ensure a reliable and efficient supply chain. With proven expertise in IT asset lifecycle management, procurement, inventory control, and imaging solutions (for both Mac and Windows), I bring a combination of technical skills and leadership to every project I manage. Key Highlights: • Promoted to Team Lead within 3 months at Zepto in recognition of high performance and accountability. • Successfully led projects such as “Ship Happens”, Vending Machine Management, and MIS Reporting at Meta to support user-focused IT operations. • Proficient in tools like ServiceNow, SUMO, and track@, with strong working knowledge of SQL and reporting. • Skilled in collaborating with cross-functional teams, ensuring seamless IT operations and continuous improvement. I am passionate about leveraging technology, process optimization, and teamwork to build scalable asset management frameworks. Always open to connecting with professionals and organizations that value innovation, efficiency, and operational excellence.

Experience

6 yrs 11 mos
Total Experience
2 yrs 8 mos
Average Tenure
1 yr 7 mos
Current Experience

Zepto

2 roles

Information Technology Team Lead

Promoted

Jan 2025Present · 1 yr 4 mos · Karnataka, India · On-site

  • Team Lead - IT Asset Management
  • Jan 2025 – Present
  • Maintained strong IT Governance and compliance standards by enforcing policies, conducting asset audits, and ensuring accurate documentation across all asset lifecycle processes.
  • Managing PR creation and ensuring smooth approval processes with IT Head, Procurement, and Finance teams.
  • Overseeing vendor management and maintaining strong relationships for efficient procurement.
  • Following up with vendors to ensure on-time delivery of IT assets for corporate offices and stores.
  • Handling asset allocation for both corporate IT and store teams, optimizing resource utilization.
  • Streamlining IT asset workflows to improve operational efficiency and minimize delays.
Team LeadershipProcurementIT Asset ManagementVendor Management

Information Technology Support Engineer

Oct 2024Jan 2025 · 3 mos · Karnataka, India · On-site

  • Provided L1 IT support to corporate and store users, resolving hardware, software, and access-related issues within defined SLAs.
  • Managed incident and service requests using ServiceDesk Plus, ensuring timely ticket resolution and user satisfaction.
  • Performed laptop configuration, imaging, and deployment for new hires and replacements (Windows/Mac environments).
  • Handled end-user onboarding and offboarding, including asset allocation, account setup, and device collection.
  • Diagnosed and resolved issues related to laptops, printers, barcode devices, and networking equipment.
  • Coordinated with internal teams and vendors for issue escalation and quick resolution.
  • Supported store IT operations, ensuring minimal downtime and smooth functioning of devices at dark stores and super stores.
  • Managed asset tracking and updates in ManageEngine, ensuring accurate inventory and lifecycle records.
  • Assisted in remote troubleshooting for WFH users, ensuring uninterrupted productivity.
  • Maintained documentation of tickets, resolutions, and asset movements for audit and reporting purposes.
Vendor ManagementIT Asset ManagementTechnical Support

Meta

Senior Information Technology Engineer

May 2022Oct 2024 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

  • IT Senior Executive
  • May 2022 – Oct 2024
  • Managed and maintained vending machines, ensuring timely refills of IT accessories.
  • Performed laptop imaging for various configurations, including Standard, Guard, Fedora, and Security setups.
  • Handled “Ship Happens” requests, ensuring smooth laptop deployments and replacements.
  • Managed laptop backups, ensuring data security and compliance with IT policies.
  • Oversaw accessory allocation, ensuring employees had necessary peripherals.
  • Maintained smart lockers for laptop replacements and additional asset distribution.
  • Coordinated laptop shipments to WFH employees, ensuring timely delivery.
  • Handled delivery partners, streamlining IT asset logistics.
  • Managed mobile devices, overseeing provisioning, tracking, and security compliance.
Asset ManagementData AnalysisIT Asset ManagementProject Management

Veoneer

Asset Management Specialist

Jun 2019May 2022 · 2 yrs 11 mos · Karnataka, India · Hybrid

  • IT Asset Management Executive
  • June 2019 – May 2022
  • Managed IT asset allocation, release, and movement, ensuring seamless tracking and utilization.
  • Provided L1 IT support, assisting end-users with hardware and software issues.
  • Delivered customer support, resolving IT-related queries efficiently.
  • Oversaw IT asset management, ensuring proper documentation and compliance.
  • Coordinated with teams for timely deployment and retrieval of IT assets.
SQLService nowIT Asset ManagementTechnical Support

Education

Dravidian University, Kuppam, Chittoor District

Master of Computer Applications - MCA — Computer Science

Jun 2015Nov 2018

Dravidian University, Kuppam, Chittoor District

Bachelor of Science - BS — Computer Science

May 2012May 2015

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