Apr 2021 – Nov 2024 · 3 yrs 7 mos

• Linguistic skills- Key responsibility is to listen and transcribe audio files and evaluate Siri’s response and language usage, from customers who have opted in to the grading program. Using language and cultural knowledge, along with analytical skills, to evaluate responses against guidelines.
• Attention to detail and critical thinking- Understanding of the US region and cultural variations where US English dialect is spoken. Demonstrate attention to detail and critical thinking skills in evaluation of Siri’s language usage and dialect.
• Process improvement- Proactively providing constructive feedback to the business on tools and procedures and offer recommendations which impact the grading process through the appropriate channels. Mainly focusing on the user experience, thinking creatively on how customers use Siri and use this knowledge for improvements and enhancing the user experience.
• Discretion- Maintaining integrity and focus on customer privacy with the ability to independently navigate systems and tools.
• Problem-solving- Identify business process solutions that increase efficiencies.
• Adaptability- Adapting to changing work-flows and responsibilities.
• Organization and planning- Maintain focus and aim for high results through large volumes of tasks description. Meet or exceed targets consistently, working within tight deadlines.
• Communication- Build rapport and communicate effectively with colleagues, stakeholders and leaders. Actively participate in meetings and roundtables.
• Top Strengths:
• Dedication and focus to accomplish anything I set my mind to
• Completing tasks in planned and organized manner
• Ability to lead and nurture
• Keen observing skills and logical thinking
• Research and analysis

Sep 2020 – May 2022 · 1 yr 8 mos · Hyderabad, Telangana, India

• Build positive relations with clients and individuals of the organisation.
• Management of all programs held on site and supervising the activities of 950+ employees.
• Developing programs and leading programs for more than 45 teams through innovative processes and procedures.
• Planning,scheduling and hosting wellness events which include 30-40 people at a time.
• Tracking and keeping records ,statistics and program results.
• Working closely with management for coordinating schedules and providing resources.
• Address employee issues and come up with solutions to cope with them.
• Ensuring that the wellness program runs smoothly and effectively by influencing people participation, boosting employee morale,company unity and decreasing stress not only for employees but for the HR ,manager and other decision makers.
• Ensuring that the productivity and performance of the employees improve.
• Educating employees about various areas of wellness by sending out creative mailers on educational topics and encouraging learning and personal development.
• Ensuring safety of individuals as employee safety is a priority.

Jul 2019 – Aug 2020 · 1 yr 1 mo · Hyderabad, Telangana, India

• Working in Community Operations as Content Reviewer to safeguard the platform from violating content.
• The role requires me to utilize my exceptional analytical and troubleshooting skills in identifying inefficiencies in workflows and providing working solutions.
• Review user generated comments and posts in a quick and timely manner.
• Respond to comments when appropriate in order to foster a positive community and add value to the user’s experience.
• Enforce the social media guidelines as defined by the brand.
• Escalate user generated content to internal and client stakeholders.
• Conducting Calibration for the team.
• Providing support for multiple languages across different queues.
• Taking care of the monthly reviews for the team.

Oct 2018 – Present · 7 yrs 7 mos · Hyderabad, Telangana, India · Hybrid

• I bring over 12 years of professional experience working in high-performance corporate environments with organizations such as Genpact(Facebook), Apple, and HCL.
• While building my corporate career, I was simultaneously drawn to understanding the emotional and inner challenges people face — stress, burnout, health concerns, emotional overwhelm, and major life transitions.
• In 2018, alongside my corporate role, I formally began my journey into spiritual and holistic wellbeing practices. What started as parallel work gradually became an integral part of my professional identity.
• Over the years, I have completed 11 professional certifications in various spiritual and holistic modalities, allowing me to work with individuals on emotional balance, mental clarity, and inner stability — especially those navigating pressure-heavy personal or professional lives.
• Having lived both worlds, I understand the realities of corporate stress as well as the need for inner alignment. Today, my work focuses on supporting individuals who are looking to regain balance, emotional strength, and clarity while moving forward in life with greater awareness.
• My approach is practical, grounded, and experience-based — bridging structured professional thinking with holistic wellbeing.
• Pranic Healing Practitioner (9 Levels – Basic, Advanced to Psychotherapy) | Practicing since 2018 with international clients
• Certified Past Life Regression Therapist | Global case experience
• Certified Tarot Reader | Clarity & guidance-based readings for a worldwide audience

Feb 2016 – Mar 2019 · 3 yrs 1 mo

• HR Management and operations(2 months)
• Ensuring smooth and efficient running of business.
• Recruiting and staffing.
• Long-term planning for betterment of the business.
• Handling business operations.
• Handling Employee-customer relations.
• Management of designing unit to ensure smooth working and to ensure products are delivered on time.
• Cash management and accounting.
• Ensuring smooth cash flow.
• Maintaining customer relations and communicating with customers throughout the sale process.
• Solving customer queries related to our products.
• Ensuring smooth and consistent working by making cash reports,Daily Sales Report, staff and customer reports in Excel.
• Handling bills (manual and computerised) through iCube Software.
• Stock transfer management(manually as well as through iCube Software).