Jul 2021 – Jan 2023 · 1 yr 6 mos · Delhi, India · On-site

• Handle communication and negotiations with internal and external
• Suppliers/Vendors.
• Managing the Supply Chain Operations of three Facility Centers in Delhi NCR.
• Cost controlling, developing new vendors with minimum cost and the highest operational efficiency
• 98% Fulfillment of NDD and SDD Shipments.
• Focus on safety, cost management, and business growth in all interactions and directives.
• Enhance operational performance and reduce labor expenses by developing and
• optimising standard practices.
• Maintaining Non-E.com & OD orders
• RTO & High ageing orders dispatched on time.
• Ensure to warehouse team COD collection from every vendor & riders.
• Route Planning & cost optimization.
• RTOPrepare daily, weekly, and monthly reports/trackers and then share them with management & Clients

Feb 2021 – Jun 2021 · 4 mos · Delhi, India

• Manage supply all above Zones.
• Manage 2 Client Flipkart and Swiggy's couriers supply.
• Manage 18 Team leaders all above zones.
• Also working with team to find ground issues.
• Maintain all daily reports.
• Making stratgy to improuve daily head count to all above zones
• Also calling on calling data that I earned by staying on the ground.

Jul 2018 – Jan 2020 · 1 yr 6 mos

• Designation – Assistant manager
• Location: Gurugram
• From – 31/05/2018 to 30/01/2020
• Role & responsibilities:
• SUPPLY: Setting up courier base for new markets (Kanpur, Dehradun). Increased the courier supply by 5x in Delhi market.
• Reduced CPFT by 3x for new on-boardings exploring strategic channels
• Set up several quick-functioning spots around the city for rapid on-boarding with no additional
• cost.
• Decreased cost to delivery by 70% while ensuring stable earnings for couriers o Reduced cancellation rate by 10x using various.
• quality measures o Introduced secure offline cash collection channels
• CUSTOMER EXPERIENCE: Optimised key operational metrics to improve customer experience on the platform.
• Improved C/R (Completed/Requests) by 10% by establishing automated quality procedures o Reduced ATD (average time to deliver) by 50% by optimising multiple operational parameters o Improved R/S (Request per session) ratio by 100% using app changes and incentive schemes o Organised several marketing campaigns to increase customer awareness
• RESTAURANT OPERATIONS: Managed operations of several restaurants by improving their operational efficiency.
• Managed a team of 10+ account managers to handle the restaurant base.
• Improved restaurant supply hours by 2x o Trained restaurants for rapid order picking,
• optimal preparation time, and optimal wait times o Established restaurant co-funding scheme to
• improve user engagement.
• General Highlights
• Oversaw several thousand successful weekly
• orders in new markets • Reduced frauds 2x by introducing fraud
• detection models
• Expanded Delhi NCR geographic to multiple sub-regions

Jan 2017 – Jul 2018 · 1 yr 6 mos

• Designation – Senior Executive
• Location: Noida
• From – 10/09/2016 to 01/04/2018
• Role & responsibilities:-
• Part of the operations team which focused on supply side of Uber. Lead a team of 10 consultants for the overall operations of one of the offices of Uber in Delhi which involved on-boarding partners, support to the existing supply, consulting to partners, converting leads into strong relationships, solving serious cases of city, interacting with authorities, process excellence for improving operations and giving best experience to partners, adding value to Uber.
• Analyzed the performance of drivers by analyzing the data of trips, ratings, number of parameters in Excel, Google sheets, Uber specific data tools for data driven decisions for on-boarding and off boarding drivers to maintain the quality of supply.
• Managed and improved KPIs of the center and the team by 30% MOM, making operations of center efficient for serving 1K partners weekly and on-boarding 200 partners weekly.
• Lead the project of BYOD, recovered inventory of worth Rs 2.4 crores within 3 months by convincing partners to shift to their own mobiles without affecting supply.
• Managed the inventory, coordinated with other centers, proposed new processes for ensuring reliability, which then followed in other cities as well.
• Lead sprint projects of onboarding partners of the competitors, used customer analytics for reengaging existing partners for increasing supply of Uber.

May 2015 – May 2016 · 1 yr · Delhi, India

• Rout supervisor

Nov 2013 – Apr 2015 · 1 yr 5 mos · Uttarakhand, India