Prakshi Varshney

Business Development Executive

Bengaluru, Karnataka, India7 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 6 years of experience in client escalations.
  • Proven track record in customer relationship management.
  • Strong ability to work under pressure and meet deadlines.
Stackforce AI infers this person is a Customer Service and Relationship Management expert with a focus on B2B solutions.

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Skills

Core Skills

Customer Relationship Management (crm)Sales

Other Skills

CommunicationTime ManagementStrategic ThinkingCritical ThinkingTroubleshootingService-Level Agreements (SLA)Quick ThinkingCustomer SuccessCustomer-focused ServiceCustomer SatisfactionReasoning SkillsBusiness Process ManagementChatBusiness Process Outsourcing (BPO)Multitasking

About

Having 6+ years of experience in Client/Customer escalations & services. Responsible for interacting with the clients and solving their issues. Maintaining the records of the client interactions and follow up with the team. Provide feedback of the client to the concerned department and authorities to improve the services/Business model. Works well under pressure and consistently meets deadlines and targets while delivering high quality of work.

Experience

7 yrs 7 mos
Total Experience
1 yr 10 mos
Average Tenure
2 yrs 7 mos
Current Experience

Microsoft

Senior Specialist

Oct 2023Present · 2 yrs 7 mos · Bengaluru, Karnataka, India · Hybrid

Wells fargo

Escalation Specialist

May 2023Oct 2023 · 5 mos · Hyderabad, Telangana, India · On-site

CommunicationCustomer Relationship Management (CRM)

Amazon

Client Specialist

May 2019May 2023 · 4 yrs · Hyderabad, Telangana, India

CommunicationCustomer Relationship Management (CRM)

Nbcl marketing pvt. ltd.

Sales Executive

Aug 2018Mar 2019 · 7 mos · Gurugram, Haryana, India

Time ManagementStrategic ThinkingSales

Education

SSLD VARSHNEY GIRLS ENGINEERING COLLEGE, ALIGARH - KANPUR G.T. ROAD, ALIGARH

Bachelor's degree — Computer Science

Jul 2014Jun 2018

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