Sayantika Mukherjee

Co-Founder

Kolkata, West Bengal, India1 yr 8 mos experience

Key Highlights

  • Proven expertise in customer service and financial analysis.
  • Fluent in three languages with strong communication skills.
  • Published research on advances in nanotechnology.
Stackforce AI infers this person is a customer-focused professional with experience in Fintech and SEO.

Contact

Skills

Core Skills

Customer ServiceFinancial AnalysisSearch Engine Optimization (seo)

Other Skills

ConfluenceJiraCSATOktaFinanceCustomer Relationship Management (CRM)Customer SatisfactionCustomer Satisfaction (CSAT)Fcr

About

I’m a passionate and customer-focused professional with over a year of experience at Amazon, where I developed strong skills in problem-solving, communication, and delivering exceptional service. I’m now excited to begin a new chapter as a Senior Support Specialist at Revolut, stepping into a dynamic, growth-driven environment. Earlier in my career, I worked as an SEO Optimization Intern at MacroWebber, gaining hands-on experience in website research, SEO strategies, and data entry. Alongside my professional journey, I’ve pursued my interest in macrobiology and nanotechnology, publishing a research paper in 2023 on advances in nanotechnology. I’m fluent in English, Hindi, and Bengali, with excellent typing accuracy and a strong ability to adapt quickly to diverse tasks. I thrive where technology, communication, and human connection intersect — and I’m driven by a desire to create meaningful, efficient, and empathetic solutions.

Experience

1 yr 8 mos
Total Experience
1 yr 3 mos
Average Tenure
5 mos
Current Experience

Revolut

Support Specialist - Transfers & Top up

Nov 2025Present · 5 mos

  • Support Specialists, Transfers, and Top-Ups in Revolut
  • Experienced in Confluence, Jira, CSAT, Okta, deep-diving customer queries, international transfers, multi-currency handling, FinCrime checks, and managing escalations.
ConfluenceJiraCSATOktaFinancial AnalysisFinance+1

Amazon

Customer Service Associate

Jul 2024Oct 2025 · 1 yr 3 mos · Kolkata, West Bengal, India · Remote

Macro webber

Search Engine Optimization Executive Intern

Dec 2023Jul 2024 · 7 mos · Siliguri, West Bengal, India

Search Engine Optimization (SEO)

Education

Manipal University Jaipur

Master of Business Administration - MBA

Jul 2025Present

SWAMI VIVEKANANDA UNIVERSITY

Master of Science - MS — Microbiology

Nov 2022May 2024

SWAMI VIVEKANANDA UNIVERSITY

Jan 2022Jan 2024

St. Joseph's College, Darjeeling

Bachelor of Applied Science - BASc

Aug 2019Aug 2022

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