Anil George

Co-Founder

Delhi, India12 yrs 6 mos experience

AI Enabled

Key Highlights

Built operational systems for multiple startups.
Improved customer retention significantly at 91springboard.
Led data-driven initiatives at Airbnb for enhanced stakeholder alignment.

Stackforce AI infers this person is a SaaS and B2C operations expert with a strong focus on customer experience and data-driven decision-making.

Contact

Skills

Core Skills

Business OperationsProduct ManagementEntrepreneurshipStrategy OperationsStakeholder ManagementClient DeliveryPredictive AnalyticsRevenue OperationsCustomer Retention

Other Skills

Analytical SkillsCapacity BuildingProgram ManagementProduct OperationsTeam LeadershipStartupsProject Management Office (PMO)Microsoft ExcelManagement Consulting

About

I’m a business operator who builds the underlying engines that power growth and seamless operations. Over the last 15 years, I’ve built companies and have worked in Ops, Finance, Compliance, Product, and Delivery across early-stage and scaled global companies. My job has always been the same: take a complex problem, break it into pieces, and build a repeatable way to solve it. I look for the story the data is trying to tell, keep the customer at the center, and use my human judgment (yeah, even in today’s age) to build the operating backbone for all functions to deliver excellence directly or indirectly to the customer. Outside of work, I play Ultimate Frisbee. I’ve been fortunate to represent India multiple times. It’s a self-officiated sport, which has largely shaped my leadership style: play hard, stay grounded, and realize that you only win if the person next to you is set up to succeed.

Experience

12 yrs 6 mos

Total Experience

2 yrs 1 mo

Average Tenure

1 yr 11 mos

Current Experience

Pageloop

Co-Founder

Jun 2024 – Present · 1 yr 11 mos · San Francisco Bay Area · Remote

Pageloop is a venture-backed B2B SaaS platform that helps Product and Customer Success teams keep their knowledge bases accurate and current. Our AI workflows identify and refresh outdated help-centre content with every product release, reducing manual documentation effort by 60%.
As COO, I lead business operations, client delivery, product planning, and our US–India setup — building lightweight systems across finance, compliance, cross-border payments, and customer delivery workflows to onboard and support our initial paying customers.

Analytical SkillsEntrepreneurshipCapacity BuildingProduct ManagementClient DeliveryBusiness Operations+8

Antler

Entrepreneur in Residence

Jan 2024 – May 2024 · 4 mos · Bengaluru, Karnataka, India · On-site

EntrepreneurshipProduct ManagementClient DeliveryRevenue OperationsStartups

Airbnb

Manager, Strategy & Operations

Jul 2022 – Dec 2023 · 1 yr 5 mos · Delhi, India · Hybrid

Part of the Strategy & Programs team at Airbnb’s Global Capability Center in India, working across Trust, Safety, Community Support, Payments, and Hosting operations. I focused on improving how these teams planned, prioritised, and communicated their work.
I ran the monthly and quarterly business reviews with India and global leadership, working with analytics to shape the data visualisations and narratives used in these discussions. A big part of the role was picking up context across different operational areas, aligning stakeholders, and helping the India Ops head advance cross-functional initiatives. I also ran internal sessions on storytelling and presentation structure to help teams communicate insights more effectively.

Analytical SkillsCapacity BuildingBusiness OperationsProgram ManagementProduct OperationsProject Management Office (PMO)+2

Makestack

Co-Founder

Dec 2020 – May 2022 · 1 yr 5 mos · Mumbai, Maharashtra, India · Hybrid

Built an early version of a customer feedback platform to help teams run surveys, capture sentiment, and turn insights into actionable improvements. Focused on user discovery, product validation, and crafting tailored solutions — drawing on my experience leading feedback programs and doubling NPS at 91springboard.

EntrepreneurshipProduct ManagementClient DeliveryBusiness OperationsProduct OperationsRevenue Operations+3

91springboard

4 roles

Vice President Strategy Operations

Promoted

Apr 2017 – Sep 2020 · 3 yrs 5 mos

Part of the early team that built 91springboard into India’s largest coworking network. I led Central Ops Excellence, shaping the operating systems that supported 25+ hubs and ~20,000 members as the company scaled into a profitable, multi-city business.
I focused on improving member experience, retention, pricing, and hub performance. This included designing the Hub Operations Handbook (SOPs) for all locations, launching a self-serve BI system, and giving P&L leaders clearer visibility into the customer feedback and operating metrics behind occupancy, revenue, and efficiency. Over a focused two-year program, we improved average customer lifetime from 5.5 to 14 months and raised NPS from 27 to 56.

Analytical SkillsEntrepreneurshipCapacity BuildingProduct ManagementClient DeliveryBusiness Operations+9

Senior Manager Business Operations

Promoted

Feb 2016 – Mar 2017 · 1 yr 1 mo

Business Operations Manager

Apr 2015 – Jan 2016 · 9 mos

Microsoft Excel

Investment Associate

Jun 2014 – Mar 2015 · 9 mos

Microsoft Excel

Mu sigma

2 roles

Senior Business Analyst

Jan 2013 – Apr 2013 · 3 mos

Worked with the Senior Director of Analytics at one of the largest US health insurers. Led a small team of analysts to build predictive and customer-insight models that improved retention and optimised marketing spend. Received the “High Impact Award” for converting unused call-centre data into actionable insights.

Microsoft Excel