Jan 2015 – Jul 2016 · 1 yr 6 mos · Gurgaon, India

• Digital Marketing Strategy • Online Brand Imaging • Ideating, Conceptualising & Executing Brand Campaigns • Content Generation - Posts - Blogs - Reports • Copywriting
• Copywriting included:
• Generating curated digital/social media reports for India Congressmen Kapil Sibal.
• Supervising and often creating copies for all the mentioned brands for their social pages.
• Creating blog posts for the brands mentioned on various occasions.
• Assisted The Times Of India Group in organising the Times Passion Trbies (an event hosted by The Times Group) for various Trails (cycling, food, photography)
• Brands Include -
• OLX India | Dominos India | Bausch+Lomb | Times of India - Times Passion Tribes | Dunkin' Donuts | Jamba Juice ME | TIRUN Travel Marketing | Sofy - 20 Something | Manhattan - The Craft Brewery | Kapil Sibal

Mar 2013 – Dec 2014 · 1 yr 9 mos

• Responsible for creating a brilliant support system for the APAC market as part of the APAC CX team
• Proactively Reaching out to Users who need assistance and guidance in using Airbnb across the globe.
• Finding immediate solutions to problems that may keep the users from having the best Airbnb Experience.
• Working on Resolutions & Payments tickets to solve user issues quickly.
• Created an escalation workflow for Social Media for India to cover platforms such as Facebook, Twitter.
• Worked closely with Country Managers to support business partnerships where CX support is required
• Conducted CX presentation during Regional Check-in and Regional Gathering

Jan 2012 – Dec 2014 · 2 yrs 11 mos

• As part of the first core Airbnb team in the Indian Subcontinent, I had the brilliant chance of growing my skills, while working with some very innovative minds in the startup space.
• Key Responsibilities involved:
• Market Research, Lead scouting and Lead acquisition for various Indian markets like Mumbai, Bangalore, Delhi and international markets like Dubai and Maldives.
• Community Building - Hosting community meetups across the country, with some great hosts & guests - while creating brand evangelists by solving issues, creating more brand awareness, updating the community about the latest at Airbnb, engaging in various activities.
• Transitioned into Market Management for Mumbai, where I was solely responsible for the business development in Mumbai and later performed the same function for Maldives.
• Designed and implemented various projects to increase and sustain user engagement and maintaining the required quality.

Mar 2010 – Jun 2011 · 1 yr 3 mos · Lucknow

• Oppression in children is the worst in society. I have always promoted free thinking, even at a very early age, and questioning without fear.
• As my role, as the Class Teacher for the youngest batch in the school, I had the opportunity to take in absolutely raw and fresh minds and give them the ability and the opportunity to grow.
• Responsible for the over-all progress and growth of all the pupils in the class.
• Responsible for creating a researched and extensive syllabus for the class.
• Responsible for the extra-curricular activities such as the Annual function and sports day.
• Class Timing: 9:30-1200

Mar 2010 – Mar 2011 · 1 yr · Lucknow

• This opportunity gave me a chance to interact with and look into young minds.
• As the English Language teacher for the primary section in the prestigious school, I made learning interesting by holding very interactive classes, with participation from every student in each of my classes.
• Responsible for creating the syllabus for the three grades - 6th, 7th & 8th.
• Regularly recreating stories from the syllabus to ignite the interest of each pupil in the subject.
• Responsible for the progress and growth of the students in the subject.
• Class timings: 12:30-14:30

May 2009 – Feb 2010 · 9 mos · Bangaluru, India

• Regular contributor for one of the first few online fashion portals GlamCheck.
• Wrote the 'How to' column
• Ensuring the readers are given the most up-to-date information regarding Fashion Trends.

Jun 2006 – Dec 2006 · 6 mos · Mumbai Area, India

• During my graduation, I freelanced for the reputed national daily, The India Express
• Freelance editor for the esteemed daily, in the Mumbai edition.
• Edited and curated articles for the magazine section.