Gourav Sharma — Operations Associate
As a person who thrives in high-pressure and fast-paced situations, I strive for positive results through the application of my team management skills. In addition, I possess expertise and aptitude for optimising performance and motivating colleagues. In any position, I am able to visualise success, and identify innovative and effective strategies for achieving it. My communication and teamwork strengths have enabled my professional growths, looking for similar opportunities related to team management.
Stackforce AI infers this person is a skilled professional in customer service and quality assurance within the BPO sector.
Location: West Delhi, Delhi, India
Experience: 8 yrs 7 mos
Skills
- Team Management
- Quality Assurance
- Customer Service
Career Highlights
- Proven expertise in team management and motivation.
- Strong background in quality assurance and process improvement.
- Effective communicator with a focus on customer experience.
Work Experience
CONCENTRIX DAKSH SERVICES INDIA PRIVATE LIMITED
Assistant Manager (4 yrs 1 mo)
Concentrix
Operations Lead (2 yrs 6 mos)
Zomato
Quality Analyst (7 mos)
Executive (1 yr 5 mos)
Education
Bachelor of Commerce - BCom at Delhi University
PGDMM at Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai
