Jan 2022 – Jun 2025 · 3 yrs 5 mos · Gurugram, Haryana, India · Remote

• Working on internal projects for US , UK , APAC assignments which has provided uptick of about $40m annual revenue and 1.5 to 2% increase in conversion for client.
• Rolled out some successful portals which has reduced operational time of 20-24 hrs to 3-4 minutes at max saving almost 2.2 million hours of operational work annually and cost too.
• Program ownership - Delivery , Budget ,Project Management & Product Management standpoint.
• Agile Project Managment - Sprint planning , Scrum , Reporting ,JIRA, Documentation and delivery KPI’s
• Plan, Execution, Tracking, Risk & Issues Mitigation, SLA/SOW based Delivery, Documentation
• (DESIGN, EPIC, STORIES, MOM, REPORTs)
• Release Management Managing -Scrum, Backlog grooming, Scoping & Decomposing of EPIC and
• User Stories, DSR, WSR, MSR, QSR &YSR
• Best Practice – Architectural Management to design cohesive solution & for Code performance,
• readability & re-usability Accountability
• Program SPOC for Business Owner, Support Group, Product & Operations and working as SME in
• Service Delivery
• Operations & Logistics & SPOC for hiring Placement, Onboarding
• activities & asset related issues.
• Driving Delivery Focus Area (DFA) .
• Timesheet approvals and leave management
• Business continuity Planning and audits

Oct 2020 – Dec 2021 · 1 yr 2 mos · United Arab Emirates

• Project -Plan, Execution, Tracking, Risk & Issues Mitigation, SLA/SOW based Delivery, Documentation (DESIGN, EPIC, STORIES, MOM, REPORTs) & Release Management
• Managing -Scrum, Backlog grooming, Scoping & Decomposing of EPIC and User Stories, DSR, WSR, MSR, QSR &YSR
• Best Practice – Architectural Management to design cohesive solution & for Code performance, readability & re-usability
• Accountability – Mob App ,Development & QA, Co-ordination with Business Owner, Support Group, Product & Operations and working as SME in Service Delivery

May 2019 – Oct 2020 · 1 yr 5 mos · Gurgaon, India

• Project -Plan, Execution, Tracking, Risk & Issues Mitigation, SLA/SOW based Delivery, Documentation (DESIGN, EPIC, STORIES, MOM, REPORTs) & Release Management
• Managing -Scrum, Backlog grooming, Scoping & Decomposing of EPIC and User Stories, DSR, WSR, MSR, QSR &YSR
• Best Practice – Architectural Management to design cohesive solution & for Code performance, readability & re-usability
• Accountability – Mob App ,Development & QA, Co-ordination with Business Owner, Support Group, Product & Operations and working as SME in Service Delivery

Sep 2017 – May 2019 · 1 yr 8 mos · United Arab Emirates

• Product Concept , Strategy ,Budget, Charter ,P&L , Road -Map, Blue Print , High Level BRD , Org. Structure , Resource Hiring & On-Boarding , Detailed BRD , FRD , WBS , Project Management (Backlog , Sprint Planning , EPIC , STORY , Scrum, Release Management , Delivery , UAT , Go-Live and Hot Fixes) ,ERP (ORACLE Net-suite & ADCB Payment Gateway)
• Special Initiative Group – Core Member Working on –Program & Portfolio, Competitive analysis , Feature enhancement , Online Marketing camping , SEO & SEM , Product Pricing ,Vendor Management (Shortlisting , Negotiation & On-boarding) ,Design Analysis, INFRA -Setting UP -IDC , Operations Office , INDIA ( Warehouse , Line-haul & Last Mile Operations )

Mar 2016 – Sep 2017 · 1 yr 6 mos · Gurgaon, India

• Leadership ( IT application & Infrastructure ) -Planning , Budgeting , Road Map Design & Execution ,Product Development, IT infrastructure, Operational & Capital Cost, technology implementation, transition and service delivery
• Infrastructure (Establishment , Implementation & Improvement)- Stakeholders Interaction [Business Units, Trading Partners, Functional Groups, Consultants, Vendors, External Agencies (Software/Hardware Suppliers)]
• IT operations, security, crisis / disaster & business continuity plans, software development/implementation to reduce overall operational costs of resources, infrastructure and applications
• Special Initiative Group – New Technologies , Automation Initiatives , Resource & Cost Optimization, Productivity Enhancement & New business opportunities
• Policies , corporate plans & standards for the organization for acquiring, implementing, & operating IT systems
• Project Management - Estimates, project plan, project schedule, resource allocation and expenses; monitoring and reporting on standards & performance targets, Project operations -On defining SLAs, SOP's
• Involved with: Walk through FOR (Specification , Interface Design & Business Case), Requirement Gathering (interviews, story-boarding, brain storming, observation, workshops, document analysis, reverse engineering, prototyping, surveys, interface analysis and focus groups), Project Documentation – BRD, FSD ,HLD & LLD, UML ,BPM.

Nov 2015 – Mar 2016 · 4 mos · Gurgaon, India

• PMO for technology strategy , road map ,identifying & obtaining projects , Solution as per business need from proposal development to deployment & stand by state operations
• Headed cross-functional teams of IT Infra, OPS and NOC; program managed several Operational TMS, warehousing and last mile applications
• ISO-27001 -ISMS (Information Security Management System) in consulting assistance from third party vendor across the organization

May 2014 – Nov 2015 · 1 yr 6 mos · Gurgaon, India

• Formed Process & IT dept. serving multiple functions including ERP, Infra, Website & Android managed by PM’s , BA’s & QA team
• Team Hiring , Training ; knowledge enhancements as per project & organizational needs
• Member of the Process Improvement & New Business Initiative Group

May 2013 – May 2014 · 1 yr · New Delhi Area, India

• BPR ,BPM , GAP Analysis , URS & SOPS, Concept to GO-LIVE phase as per business/client requirements
• Network partners account management , API & standard MVNO provisioning platforms
• Product Development-positioning, strategy and development, roll-out, configuration, Sales/Support processes, marketing initiatives and network interactions

Feb 2011 – May 2013 · 2 yrs 3 mos · New Delhi

• Project Management & Co-ordination, Project Planning , Charter , WBS , Execution , Monitoring & Quality Control ,Go-Live ,Go-Live , Production Support
• Client Questioners , Requirement Gathering , BRD , FRD , BPM , Product Strategy & Road Map Test Strategy & Plan , Test Bed , Service Delivery , UAT Co-ordination & Execution
• QA Lead , Manual Testing Management , Business Scenarios , Test Cases , Test Status Report – Daily , Weekly , Monthly , Quarterly

Mar 2010 – Feb 2011 · 11 mos

• Client Questioners , Requirement Gathering , BRD , FRD , BPM , Product Strategy & Road Map , Project Management & Co-ordination, Test Strategy & Plan , Test Bed , Service Delivery , UAT Co-ordination & Execution , Go-Live , Production Support.
• QA Lead , Manual Testing Management , Business Scenarios , Test Cases , Test Status Report – Daily , Weekly , Monthly , Quarterly.

Sep 2008 – Mar 2010 · 1 yr 6 mos

• Data Consolidation , Google Map location Mapping , Data Analysis , Project Base deliverables – Using Google internal tools & DSR , WSR ,MSR , YSR

Jun 2006 – Aug 2006 · 2 mos

• Outbound Calling – Daily target base work
• Acting Team Lead Delivering - DSR , WSR ,MSR & YSR
• Best Performer for selling 83 devices in 20 days in pre-order deal