Jaiveer Negi

Operations Associate

Gurugram, Haryana, India6 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Achieved 85% reduction in turnaround time.
Prevented ₹5 Cr revenue leakage through governance.
Improved Seller NPS from 28 to 75.

Stackforce AI infers this person is a B2C E-commerce Operations Leader with strong analytical and governance skills.

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Skills

Core Skills

Program & Operations ManagementRevenue AssuranceMarketplace & Catalog GovernanceOperations Management

Other Skills

MySQLSQLFinancial ControlsSeller ExperienceWorkflow RedesignSLA OptimizationFinancial GovernanceData AnalysisNPS TrackingSeller Experience ManagementCatalog ManagementMarketplace OptimizationQuality ControlQuality AuditsExcel

About

Operations leader with 4+ years of experience scaling marketplace governance, revenue operations, and cross-functional program execution in high-growth e-commerce and quick commerce environments. Currently owning a ₹93 Cr GMV portfolio at Blinkit, driving SLA performance, financial controls, and seller experience across Tech, Finance, Supply Chain, and Seller Operations teams. Key impact delivered: • 85% reduction in TAT (14 → 2 days) • SLA improvement from 60% to 88% • ₹5 Cr revenue leakage prevented through governance controls • Seller NPS improved from 28 to 75 Strong expertise in: • Program & Operations Management • Marketplace & Catalog Governance • Revenue Assurance & SLA Optimization • SQL, Excel & Performance Dashboards • BRD Documentation & Product Collaboration I’m passionate about building scalable, data-driven operational systems that improve speed, efficiency, and customer experience. Open to Program, Marketplace, and Product Operations roles in E-commerce & Quick Commerce.

Experience

6 yrs 7 mos

Total Experience

1 yr 7 mos

Average Tenure

1 yr 11 mos

Current Experience

Blinkit

Assistant Manager

Jun 2024 – Present · 1 yr 11 mos · Gurugram, Haryana, India · On-site

Own operational governance of a ₹93 Cr GMV portfolio, managing 900+ daily seller tickets with leadership of a 15-member team. Drive cross-functional execution across 45+ stakeholders in Tech, Finance, Warehouse, Compliance, and Seller Operations.
Key Impact:
Improved SLA adherence from 60% to 88% through workflow redesign and structured escalation frameworks
Reduced average closure TAT from 14 days to 2 days (85% improvement)
Prevented ₹5 Cr revenue leakage by identifying CN/DN discrepancies and implementing financial governance controls
Built SQL-driven dashboards tracking NPS, SLA, TAT, and revenue exposure
Increased Seller NPS from 28 to 75 by instituting accountability and service governance mechanisms
Authored BRDs and partnered with Tech teams to implement scalable product and supply chain enhancements

MySQLOperations ManagementSQLFinancial ControlsSeller ExperienceProgram & Operations Management+1

Citymall

Catalog executive

Oct 2022 – Oct 2023 · 1 yr · Gurugram, Haryana, India · On-site

Led end-to-end catalog lifecycle management and marketplace optimization across e-commerce platforms, ensuring scalable governance and quality control.
Key Contributions:
Designed SQL-based validation frameworks improving catalog accuracy and reducing listing discrepancies
Re-engineered catalog workflows and standardized SOPs to improve turnaround efficiency and scalability
Conducted structured quality audits to maintain compliance and data integrity
Analyzed search visibility, conversion metrics, and product performance to enhance discoverability and sales
Collaborated with Merchandising, Marketing, IT, and Support teams to resolve systemic data issues.

Catalog ManagementMarketplace OptimizationSQLQuality ControlMarketplace & Catalog Governance

Career break

Career transition

Jul 2021 – Oct 2022 · 1 yr 3 mos · Dehradun, Uttarakhand, India

Indiamart intermesh limited

Executive

Jan 2019 – Jun 2021 · 2 yrs 5 mos · Dehradun, Uttarakhand, India · On-site

Built strong foundation in analytics, reporting, and process governance within a high-scale B2B marketplace environment.
Key Contributions:
Extracted and analyzed large datasets to generate actionable insights for sales and operations teams
Built KPI dashboards in Excel (pivot tables, statistical analysis, visualization) to monitor revenue and productivity performance
Led process audits and continuously improved SOP frameworks to enhance operational efficiency
Authored Business Requirement Documents (BRDs) to support system and workflow enhancements
Managed direct client interactions ensuring stakeholder alignment and issue resolution

Data AnalysisExcelKPI DashboardsOperations Management