Nitish Kumar Singh

Operations Associate

Gurugram, Haryana, India11 yrs experience

Highly Stable

Key Highlights

Over 10 years of experience in Operations & Supply Chain Management.
Proven track record in managing Pan India performance for heavy shipments.
Strong analytical and problem-solving capabilities.

Stackforce AI infers this person is a Logistics and Supply Chain Management expert with extensive experience in performance optimization.

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Skills

Core Skills

Logistics ManagementPerformance ManagementCustomer Service ManagementOrder Management

Other Skills

Microsoft OfficeFinancial and budget management skillsExcellent leadershipExcellent communication skillsStrong organizational and coordination skillsbadmintonYogaJudomarketingMicroeconomicsMacroeconomics

About

A result-oriented professional offering above 10+ years of experience in various facets of Operations & Supply Chain Management, Vendor Management, Order Management, and Last Mile Operations. Working with Xpress bees & Currently managing Pan India Performance Management for Heavy Shipment • Excellent communication & interpersonal skills with strong analytical, team building, problem-solving and organizational capabilities.

Experience

11 yrs

Total Experience

2 yrs 9 mos

Average Tenure

Current Experience

Xpressbees (busybees logistics solutions pvt. ltd.)

Associate Manager

Sep 2022 – Sep 2024 · 2 yrs · Gurugram, Haryana, India · Hybrid

Leading a team to manage Pan India operations performance for Heavy shipments(Daily Vol 22k), Ensuring
Targets for metrics (PDD Attempt & Delivered, FSR) set by Management are met
RCA for Failures across zones/state/hub level for different delivery types and sharing insights furtherto fix
the same
Ensuring closure for Escalations, High Ageing for Key Clients
Weekly Review with State heads and Regional Manager over LM performance and measure to improve the same
Fixing bottlenecks by getting Involved in Planning, introduction of Dedicated heavies center, Incentive revision
for Owned centers/Franchise, PDD enhanced visibility, Analytics report to enhance further grip on operations,
City level pin code shuffling to improve performance etc.
Taking part in new projects as initiated by Senior leadership

Logistics ManagementCustomer Service ManagementPerformance Management

Snapdeal | acevector group

Lead

Jul 2021 – Aug 2022 · 1 yr 1 mo · Gurugram, Haryana, India · Hybrid

Handled RTO for Complete Portal
Coordinating with all the destinations Clusters/ Regional heads across India for delivery
Prepare analytical reports/ Data analysis for weekly reviews
Performance discussion with regional heads, DC-wise as well as pin code wise
Reduce liquidation by attempting faster delivery and to automate mandatory attempt cases
Reconciliation with 3PL logistics partners for in transit shipments on a weekly basis.
Evaluate 3PL partner’s performance on every metrics.
Work closely with other team / departments - Sales, Customer Support, Finance, RA

Microsoft OfficeCustomer Service Management

Paytm

2 roles

Assistant Manager

Promoted

Mar 2018 – Mar 2021 · 3 yrs · Noida, Uttar Pradesh, India · Hybrid

To analyze and evaluate LM performance and ensure timely delivery as per SLA
RTO, Customer escalations, query resolution as per timelines
Handling same day pilot delivery project for large appliances.
Coordinate with cross functions teams to provide excellent services to customers
Reconciliation with 3pl partners, API Integration for New Partners, Onboarding new 3PL
Planning and coordinate with different couriers from timely delivery of forward shipments
Analysis of the data reports to identify performance bottlenecks and improve performance
Weekly reconciliation with Logistic partners for transit and return shipments

Microsoft OfficeLogistics Management

Sr Associate

Jun 2014 – Mar 2018 · 3 yrs 9 mos · Noida, Uttar Pradesh, India · Hybrid

Daily Interaction with end sellers for Order processing and supporting them over the calls/emails as and when
required.
Resolving any issue on real time basis, involving business team/catalog team if required.
Meeting Order processing targets and SLA adherence
Involved in weekly calls with High value end sellers to resolve order processing issue

Microsoft OfficeOrder Management

Roomstory.com

Senior Executive

Jul 2012 – Sep 2013 · 1 yr 2 mos · Delhi, India · On-site

Manage operations that is responsible for customer order fulfilment
Handling catalogue for complete Ecommerce portal, Uploading SKU to PDP
PO generation and GRN and Invoice for the Orders and Quality Check for the Goods Received.
Arranging Photo Shoots for SKU to be uploaded
Customer query resolution as per timelines
Responsible for training and development of people in process & system
Order Management and Fulfillment