Mayank Jaiswal

Project Manager

Noida, Uttar Pradesh, India2 yrs 11 mos experience

Key Highlights

Achieved 95% on-time delivery in projects.
Reduced task spillover by 22% through Agile practices.
Enhanced customer satisfaction by optimizing workflows.

Stackforce AI infers this person is a Project Manager with expertise in Fintech and E-commerce sectors.

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Skills

Core Skills

Agile Project ManagementProject ManagementCustomer SuccessOperations Support

Other Skills

Active ListeningAgile MethodologiesCommunicationCustomer Relationship Management (CRM)Customer SatisfactionCustomer ServiceCustomer Service ManagementGoogle SheetsGoogle WorkspaceInterpersonal SkillsInventory ManagementLogistics ManagementManagementMarketingMicrosoft Outlook

About

Detail-oriented Associate Project Manager and Operations Support Specialist with 3 years of combined experience in IT project coordination and backend customer operations. At Nexvia Software Technologies, contributed to the successful delivery of web development, fintech MVP, and staff augmentation projects using Agile practices—achieving 95% on-time delivery, reducing task spillover by 22%, and improving overall team efficiency. Previously at Dell International Services, served as the single point of contact for service operations, tracked repair workflows through Salesforce, and coordinated with cross-functional teams to resolve issues, eliminate delays, and enhance customer satisfaction. Proficient in project tracking and workflow tools like JIRA, ClickUp, and Salesforce, with a strong focus on communication, execution, and continuous improvement.

Experience

Graygraph technologies pvt ltd

Project Manager

Oct 2025 – Present · 5 mos · Noida, Uttar Pradesh, India

Nexvia software technologies

Associate Project Manager

May 2024 – Jul 2025 · 1 yr 2 mos · India · On-site

Managed end-to-end delivery of IT projects including a Digital Lending MVP (KYC/AML/TCPA compliant) and a Custom E-commerce Platform launched in 3.5 months, driving a 12% increase in traffic. Led Agile ceremonies, facilitated 180+ bug triages, and improved sprint efficiency (22% boost in velocity, 18% reduction in spillover). Collaborated with stakeholders to clarify requirements, mitigate risks, and ensure timely delivery, while presenting KPI dashboards and progress reports for leadership decision-making.

Agile MethodologiesAgile Project ManagementScrumProject ManagementCommunication

Dell technologies

Senior Technician Technical Support (Backend Operations)

Nov 2022 – Mar 2024 · 1 yr 4 mos · WFH

Owned customer operations as the single point of contact, ensuring SLA adherence, escalation handling, and seamless client experience. Optimized workflows to improve CSAT and reduce costs, while driving customer onboarding, retention, and long-term success. Strengthened team performance through knowledge-sharing and coaching, and leveraged Salesforce dashboards to track KPIs, call queues, and case resolution. Partnered with cross-functional teams and field engineers to eliminate delays and deliver consistent service quality.

SalesforceCustomer SuccessOperations SupportCustomer Satisfaction