Nov 2024 – Sep 2025 · 10 mos · Hyderabad, Telangana, India · Hybrid

• As a Delivery Hub Operations Manager at Zepto, I was responsible for managing day-to-day hub operations to ensure timely and efficient order fulfillment. I coordinated closely with delivery staff, vendors, and logistics partners to maintain seamless operations while monitoring key performance metrics and implementing strategies to improve delivery efficiency and customer satisfaction. I ensured adherence to store SOPs, maintained smooth workflows, and upheld the store’s ambiance and visual standards in line with company guidelines. My role involved overseeing accurate pricing, executing promotional schemes, and setting category-wise targets for store staff while tracking their performance. I handled customer complaints to ensure complete satisfaction and managed inventory health through effective stock rotation, display, and SAP-based stock entries (GRN). Additionally, I conducted daily allocations to customer care, performed internal audits, and ensured that system stock levels matched physical inventory at all times.

Jun 2022 – Oct 2024 · 2 yrs 4 mos · Hyderabad, Telangana, India · On-site

• I implemented Standard Operating Procedures (SOPs) on the store floor to ensure a smooth and efficient workflow while maintaining the store’s ambiance and appearance in line with company standards. I ensured accurate pricing across all products and managed the implementation of promotional schemes to drive sales. I set category-wise targets for store staff, monitored their performance, and provided guidance to improve productivity. I also handled customer complaints promptly to ensure complete customer satisfaction. In addition, I monitored stock rotation, product display, and managed stock entries in SAP through GRN processes. I conducted weekly internal audits to maintain accurate stock levels, oversaw inward processes to ensure timely and precise stock receipt and system entry, and managed overall inventory health by coordinating with cross-functional teams to maintain smooth day-to-day operations.

Jan 2021 – Jun 2022 · 1 yr 5 mos · Hyderabad, Telangana, India · On-site

• I assisted in managing overall store operations, ensuring smooth coordination across customer service and inventory management activities. I implemented promotional schemes effectively while maintaining adherence to quality and brand standards. I monitored stock rotation, product display, and managed accurate stock entry in SAP through GRN processes. Additionally, I conducted weekly internal audits to ensure stock levels were consistently maintained. I resolved customer complaints efficiently to uphold customer satisfaction and set category-wise performance targets for store staff, monitoring their progress and providing support to enhance productivity and sales performance.

Oct 2014 – Jun 2018 · 3 yrs 8 mos · Adilabad, Telangana, India