Zalika O.

Product Engineer

Detroit, Michigan, United States5 yrs 10 mos experience

Key Highlights

Expert in instructional design and e-learning development.
Strong background in cloud infrastructure and troubleshooting.
Proficient in customer relationship management and support.

Stackforce AI infers this person is a SaaS and Cloud Computing specialist with strong instructional design capabilities.

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Skills

Core Skills

Customer Relationship Management (crm)Project ManagementInstructional DesignAmazon Web Services (aws)Remote TroubleshootingAws LambdaJavaLecturingCoaching & Mentoring

Other Skills

Technical SupportSoftware as a Service (SaaS)Linux System AdministrationResource ManagementPublic SpeakingGitCloud ComputingSocial MediaTest Driven DevelopmentObject-Oriented Programming (OOP)Agile MethodologiesData AnalysisResearchCustomer ExperienceCustomer Support

About

Skilled in communication, software concepts, problem-solving, public speaking, and instructional design. This means I talk to everyone, am always learning something new, constantly breaking and fixing things, speaking loudly about the things I learn, and creating content.

Experience

5 yrs 10 mos

Total Experience

11 mos

Average Tenure

Current Experience

Jama software

Technical Account Manager

Nov 2022 – Apr 2023 · 5 mos

Conduct enhanced, customized, pre-upgrade consultation in-depth analysis of hardware specifications, memory usage, data size and review of potential business-impact defects.
Validate that potential issues are identified and addressed prior to upgrade or major software changes.
Provide direct insight on upcoming releases, by liaising with Product team.
Enable smooth transitions between releases and provide clients with the latest information on new features.
Manage and oversee support tickets to facilitate shorter response times and seamless escalation.

Customer Relationship Management (CRM)Project ManagementTechnical Support

Confluent

2 roles

Technical Curriculum Developer

Promoted

Jul 2021 – Jul 2022 · 1 yr

Partnering with learning consultants, technology consultants, subject-matter experts, operation experts, and instructional design support team to identify audience, training requirements and instructional design strategy.
Led the design and development of online learning experiences for a global audience, including e-learning modules, microlearning content, and interactive webinars.
Created multimedia presentations using PowerPoint or other presentation software as needed to communicate complex information effectively.

Instructional DesignSoftware as a Service (SaaS)Project Management

Support Engineer

Sep 2020 – Jun 2021 · 9 mos

Supported the implementation of new cloud infrastructure and assisted with troubleshooting issues related to virtual machines, storage, networking, etc.
Maintained existing infrastructure by monitoring performance metrics, troubleshooting issues, and resolving problems as they arose
Identified areas for enhancement of the current system or new solutions based upon requests from internal and external customers as well as other engineering engagements with the existing products.

Remote TroubleshootingAmazon Web Services (AWS)Linux System Administration

New relic, inc.

2 roles

Cloud Support Engineer

Promoted

Sep 2019 – Aug 2020 · 11 mos

Configure Linux and OSX build infrastructure including Docker containers to software standards, utilizing sysadmin skillset
Create scripts to optimize the installation of products, including two pulls to contribute tasks to NRDIAG and an AWS installation script for AWS Lambda
Identifying, isolating, and debugging problems/bugs using Postman, APM monitoring and JVM knowledge

JavaAWS LambdaResource Management

Support Engineer II

Jul 2018 – Sep 2019 · 1 yr 2 mos

Portland state university

Adjunct Computer Science Instructor

Jun 2019 – Aug 2019 · 2 mos · Portland, Oregon Area

Initiated thought-provoking classroom discussions to help graduate students develop critical software development skills
Developed/delivered lectures in accordance with course objectives; prepared course syllabus and aligned learning objectives with course materials; and engaged graduate students via Blackboard discussions, individual emails, and group
Evaluated and graded graduate student coursework, assignments, and papers in accordance with school policy; provided effective feedback to students.

LecturingCoaching & MentoringPublic Speaking

Squarespace

Customer Operations Advisor

Mar 2018 – Jul 2018 · 4 mos · Portland, Oregon Area

Debug and resolve website performance issues
Javascript, Angular, React, HTTP, SSL

Ge

2 roles

UX Design and Research Intern

Sep 2017 – Dec 2017 · 3 mos

Developed detailed test plans, test scripts, user flows, user personas,and training materials.
Conducted both quantitative and qualitative data analysis on data gathered from focus groups, one-on- one interviews, surveys, and remote and local user testing
Collaborated with cross-functional teams including business, engineering, product and user experience to identify research objectives and plan user research activities

Software Developer Intern

Feb 2017 – Sep 2017 · 7 mos

Designed and developed an application for the industrial factory that was integrated into an application for statistical process control
Composed several test cases based on project requirement, and wrote a user manual for new features.
Presented and pitched final product to engineers and GE management
Technologies: MongoDB, Express, Node, Angular, ThingWorx

Apple

iOS Technical Support

Aug 2013 – May 2014 · 9 mos

Reported/escalated issues through the appropriate channels
Effectively communicated (verbally & written) information with team members & customers alike
Diagnosed & provided a path to resolving various technical issues
Proactively identified ways to avoid recurrence of customer issues by improving the processes, reviewing technical articles
Performed data recovery and data backup for the customers and businesses.