Andrew Caplan

Director of Engineering

Chicago, Illinois, United States12 yrs 3 mos experience
Highly StableAI Enabled

Key Highlights

  • Proven track record in operations leadership.
  • Expertise in data analysis and strategic planning.
  • Strong background in sales processes and customer service.
Stackforce AI infers this person is a seasoned operations leader in the SaaS industry with a strong focus on data-driven decision making.

Contact

Skills

Core Skills

Operations ManagementData AnalysisBusiness OperationsCustomer Service

Other Skills

JiraArtificial Intelligence (AI)Sales ProcessesAnnual PlanningStrategic PlanningAnalytical SkillsMicrosoft ExcelMicrosoft OfficeRetail BankingRelationship ManagementCross SellingCash ManagementBranch ManagementSeries 63Branch Banking

Experience

12 yrs 3 mos
Total Experience
4 yrs 1 mo
Average Tenure
--
Current Experience

6 yrs 4 mos

AHEAD

Present

Confluent

2 roles

Director of Professional Services Operations

Promoted

Oct 2024Mar 2026 · 1 yr 5 mos

JiraArtificial Intelligence (AI)Sales ProcessesAnnual PlanningStrategic PlanningData Analysis+2

Senior Operations Manager, PS&E Strategy and Operations

Dec 2022Oct 2024 · 1 yr 10 mos

JiraArtificial Intelligence (AI)Sales ProcessesAnnual PlanningStrategic PlanningData Analysis+2

Amazon web services (aws)

2 roles

Senior Business Operations Manager

Mar 2022Dec 2022 · 9 mos · Chicago, Illinois, United States

Sales ProcessesAnnual PlanningStrategic PlanningData AnalysisAnalytical SkillsBusiness Operations

Business Operations Manager

May 2020Mar 2022 · 1 yr 10 mos · Chicago, Illinois, United States

Sales ProcessesAnnual PlanningStrategic PlanningData AnalysisAnalytical SkillsBusiness Operations

Jpmorgan chase

Assistant Branch Manager

Sep 2007Feb 2014 · 6 yrs 5 mos · Chicago, Illinois

Analytical SkillsCustomer Service

Education

Knox College

Bachelor of Arts (B.A.)

Jan 2002Jan 2006

Robbinsdale Cooper High School

High School Diploma

Jan 1998Jan 2002

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