Jul 2009 – Jan 2018 · 8 yrs 6 mos · Redmond

• Technical Lead – Actionable Messaging & Dynamic Email
• Led a team of engineers to develop actionable messages for Outlook and Teams, transforming email into dynamic, interactive interfaces.
• Built secure, scalable infrastructure and APIs for dynamic messaging across Office 365.
• Published patents on secure, in-place actionable content and dynamic email engagement.
• Drove adoption across providers like SharePoint and ServiceNow, benefiting hundreds of thousands of users.
• Technical Lead – External Service Integration
• Led integration of Outlook and Teams with external services (Jira, Github, Trello), enabling automated updates and notifications within clients.
• Designed backend infrastructure for OAuth-based third-party integration and secure token storage.
• Rolled out Connectors across Outlook Groups and Teams, supporting 20+ services.
• Lead – Outlook REST APIs & Real-Time Integrations
• Delivered Outlook REST APIs for Email, Tasks, Contacts, and Calendar, plus real-time subscription and webhook APIs.
• Achieved major performance improvements over legacy Exchange Web Services.
• Performance Lead – Exchange Web Services
• Led performance improvements for Exchange Web Services, focusing on Mac Outlook deployments.
• Resolved bottlenecks and eliminated WCF dependencies to boost API performance.
• Selected for HiPo training recognizing exceptional talent.
• Senior Engineer – Dynamics CRM Synchronization
• Built scalable async service to sync emails, appointments, contacts, and tasks from CRM to any email provider.
• Enabled seamless email-driven workflows for Dynamics CRM.
• Senior Engineer – Dynamics CRM & Open Source
• Built and tested key Dynamics CRM features, including dashboards and extensibility.
• Developed open-source Bing Maps integration (5,000+ downloads) for sales and support workflows.
• Contributed to successful Dynamics CRM launches with strong customer feedback.

May 2008 – Jul 2008 · 2 mos

• Developed an automated bug resolution service that identifies problem IDs no longer appearing
• in the latest test labels across multiple OS platforms, streamlining the bug-closing process. Built
• a web interface using Perl/CGI with PL/SQL backend to process user input and analyze
• terabytes of label data. Additionally, created a Perl parser to detect missing SQL ORDER BY
• statements causing result inconsistencies. Received excellent feedback for this work, was
• offered a full-time position.

May 2007 – Jul 2007 · 2 mos

• Developed and evaluated speaker identification models using Neural Networks and Dynamic Programming on a large speech corpus.
• Implemented and compared features (LPCC, MFCC, WLPCC) with a Feed-Forward Neural
• Network to optimize accuracy. Gained hands-on experience with cutting-edge algorithms in
• speaker recognition and received an “Excellent” grade for outstanding performance.