Apr 2019 – Jul 2020 · 1 yr 3 mos · Dubai, Dubai, United Arab Emirates

• Building disruptive Consumer Products at Careem PAY for the Middle East Region -
• Led and developed Careem COVID19 Donations feature to help our captains and various NGOs across markets in a team of 5
• Led and developed Utility Bills and Payments feature in a team of 6
• Led Mobile Recharges Revamp Project in a team of 5
• Led P2P Revamp feature to include P2P request and multi factor authentication features in a team of 6
• Integrated and implemented new fraud prevention trust tiering system in P2P product
• Single handedly developed negative credits platform for Careem Ride Hailing Domain
• Led Careem & Uber Compliance Project for the whole Careem PAY team
• Led CVE mitigation project in Wallet team for removing vulnerabilities from 13+ services

Jul 2018 – Mar 2019 · 8 mos

• Scaling up the Bus Marketplace

Jun 2017 – Jun 2018 · 1 yr

• Single handedly built Forex Marketplace Tech from scratch

Apr 2017 – Jun 2017 · 2 mos · Mumbai Metropolitan Region

• Built and Managed superb applications that power the amazing Customer Experience at FreeCharge.

Jan 2016 – Mar 2017 · 1 yr 2 mos · Mumbai Metropolitan Region

• Complete ownership of FreeCharge Refunds service and key implementations to drastically reduce customer queries and improve overall user experience.
• Currently developing FreeCharge Help Centre aimed at reducing customer tickets and improving overall user experience.
• Single owner of FreeCharge admin panels, used by more than 100 CS executives daily to solve customer queries and improve user experience.
• Revamped Customer Support (CS) Dashboards of FreeCharge improving the overall Customer Experience.
• Performed various integration to furnish the dashboards with required information related to product, orders and transactions for efficient Customer Ticket Resolution.
• Single handedly implemented and delivered various components used by analytics for NPS, CPS calculations etc.

Oct 2013 – Jan 2016 · 2 yrs 3 mos · Gurugram, Haryana, India

• Part of the Banking Analytics team, within the FiRST group, responsible for providing end to end support for OFSAA product in terms of requirements gathering, design, impact analysis, configurations and support.
• Removed dependency on vendors and contractors by taking complete ownership of the project
• Gathered Business requirements, formulated technical requirements, implemented design change, and performed impact analysis for incremental releases
• Created Functional and Technical Design documents, application configuration and deployment documents, Unit test cases and ST, SIT, and UAT Test scenarios
• Proactively took ownership to deliver SIPOC and Use Case documents by liaising with multiple offshore and onshore teams
• Configured and Unit Tested GL Recon for Mortgages and SGL release and migrated the same across environments
• Resolved multiple defects in ST, FSIT (Functional SIT), ASIT (Automated SIT) and UAT
• Led a team of 2 and delivered KT Sessions to Application Support Team, before go-live, apart from covering warranty period. In process, constructed Knowledge Solution document and Application Support document for the same.

Aug 2011 – Aug 2013 · 2 yrs · Bangalore, India

• Oracle Financial Services Analytical Applications (OFSAA) Engineering R&D Group.
• Gained expertise in Oracle Analytical Application (OFSAA) platform through R&D and provided areas of improvement
• Worked on enhancement and optimization requirements for OFSAA platform modules
• Updated Technical and Functional Design Documents with changes for new enhancements across the platform
• Implemented Data Filter functionality, in JSP, for Filters module using MVC2 architecture
• Designed and Developed the User Interface for Database Model Upload (DMU) in JSP using Struts2 framework
• Developed the log generation capability of DMU at each checkpoint by modifying the related business logic
• Integrated DMU with View Log module to incorporate the functionality of dynamic log viewing and downloading

May 2010 – Jul 2010 · 2 mos · Sophia Antipolis, Nice, France

• Implemented the selective flow scheduling mechanism for congestion control, proposed in Alcatel Lucent framework "Semantic Networking"​, to improve the Quality of Service, the Quality of Experience for users and the network efficiency for ISPs with the help of "flow-aware" traffic management
• Formulated and solved the Optimization problem for finding the fair share for each link in a network using Lagrangian methods (using CVX Matlab)

May 2009 – Jul 2009 · 2 mos · Hyderabad, India

• Proposed and developed an improved version of the original ant colony based miner (Ant-Miner) to find the best possible rule set for any given prediction problem
• Improved predictive accuracy approximately by 6%, from 89% to 94%
• Involved the combined use of Metaheuristic Optimization and Ant Colony Optimization