Apr 2024 – Present · 2 yrs 1 mo · India · On-site

• Develop strategies to grow market share of English Language Assessments across K-12 schools and higher education institutions in PAN India.
• Building strategic partnerships with school and Higher Education leaders through impactful initiatives across assessments, recruitment, and international education across PAN India.
• Collaborate with schools, colleges, and universities to expand access to British Council’s English assessments and global qualifications.
• Foster long-term partnerships with institutions by delivering tailored assessment solutions aligned with learning outcomes and priorities.
• Leading and mentoring high-performing teams to ensure operational efficiency, innovation, and customer satisfaction across education programs.
• Analyze market trends and customer insights to refine offerings and improve impact of assessment initiatives.
• Analyze program data to assess impact, inform leadership, and refine strategy for better student and institutional outcomes.
• Conduct engagement programs at Schools and HEI including orientations, teacher training, and workshops to promote awareness and adoption.
• Integrate English proficiency benchmarks into curricula through collaboration with academic heads and coordinators in partner institutions.
• Represent British Council at academic events, and conferences to showcase global learning resources.
• Leading end-to-end outreach programs including conferences, education fairs, and expert-led sessions on global learning and opportunities.
• Design and customize assessment plans based on institutional goals, student profiles, and international education pathways.
• Enable digital adoption by training educators and supporting the use of assessment platforms and online tools.
• Collaborate with marketing, operations, and vendors to execute nationwide campaigns, assessments, and training programs efficiently to promote English Language Assessments at Schools across PAN India.

May 2023 – Apr 2024 · 11 mos · Delhi, India · On-site

• Visits Indian Schools, colleges and Universities, speaks to groups and individual students, and meets with school counsellors and administrators to promote our Student Recruitment Programs.
• Strategizing the In-country Marketing and Business Development plans for Market Penetration and Business expansion.
• Account management and Partner support - maintain progressive business relationships with Partner’s by scheduling weekly, monthly, quarterly, and annual review meetings. The focus primarily is towards business processes to increase market penetration and student recruitment numbers.
• Representing and Showcasing the Universities for Student Counselling at Marketing events including Education Fair's and Exhibitions via Online and Offline Platforms.
• Prepare Worksheets and Manage Data for Student recruitment number’s, Budgeting and Scholarships.
• Develop and implement a comprehensive strategic plan for B2B, B2C and B2I verticals, outlining short-term and long-term goals, identifying target markets, and setting performance indicators.
• Conduct market research to identify opportunities, assess the demand for educational institutions in various regions, and stay updated on industry trends and competitors.
• Identify potential partnerships and collaboration opportunities with Schools, Colleges and Universities in India to establish joint ventures.
• Oversee budgeting and financial planning for the Institutions vertical, ensuring financial sustainability and profitability.
• Analyse performance data, enrolment trends, and other relevant metrics to make informed decisions and generate regular reports for the executive leadership team.

Apr 2023 – Present · 3 yrs 1 mo · Delhi, India · Remote

Apr 2023 – Present · 3 yrs 1 mo · Delhi, India · Remote

Mar 2023 – Present · 3 yrs 2 mos · Delhi, India · Remote

• SPCN is a platform for educators who are passionate about shaping the future of education, sharing insights, and exchanging innovative ideas that elevate the learning experience for students. It is a space for educators to connect, learn, and share with like-minded professionals who understand the challenges and triumphs of the education field.
• Group Highlights:
• 🔹 Thought-provoking-discussion
• 🔹 Peer-to-Peer Learning
• 🔹 Resource Sharing
• 🔹 Networking Opportunities
• 🔹 Webinars and Workshops
• 🔹 Mentorship and Support
• Join in shaping the future of education through collaboration, knowledge-sharing, and collective empowerment. Let's work together to create a brighter and more impactful learning journey for students worldwide as we empower to make them global citizens.
• Join us: https://www.linkedin.com/groups/9500012/

Apr 2020 – May 2023 · 3 yrs 1 mo · Hybrid

• Enrollment plan & Ground level implementation: Planning to increase current enrollment & guiding the sales team to implement it in ground level.
• Coordinates and implements various recruitment programs and marketing strategies for territorial or local on-site admission programs and special events relating to targeted freshman, transfer, or under-represented groups in the fulfillment of recruitment efforts.
• To manage and sustain relationships with key partners in the areas specified above in order to obtain sales growth from existing customers as well as identifying new partnerships that will enable the business to grow at a faster rate.
• Tracking competition through research and analysis of Pricing, catchment, demand supply, fee structure, and promotional strategies of competition.
• Developing formal plans for continuous improvement, measurement in terms of management goals, customer service and counseling delivery, client relationships.
• Development of all business channels to build brand awareness and provide educational advice to students and counselors of Schools and Colleges across PAN India.
• Planning and execution of sales and marketing campaigns in Schools/Colleges and Universities in PAN India.
• Coordinates university participation of staff and alumni for national and local college recruitment fairs; coordinates event-specific organizational aspects, promotional materials and information from the university and its colleges, educational programs and degrees.

Aug 2019 – Apr 2020 · 8 mos · Noida, Uttar Pradesh, India

• Recruiting Students for Canada, Australia, UK, USA, New Zealand and Ireland.
• Conduct online counseling to students interested in overseas education and provides information regarding colleges/universities, courses, fees, scholarships, admission procedure, documentation, visa processing etc.
• Manages and coordinates community workshops, retreats, and recruitment efforts; arranges visits and tours for prospective students and parents.
• Provides career and academic counseling, planning, and advising to potential students utilizing specific knowledge gained of the university colleges, educational programs and degrees.
• Prepares reports and proposals, and responds to inquiries from students and minority agencies.

Sep 2014 – Jul 2019 · 4 yrs 10 mos · New Delhi Area, India

• Coordinates and implements various recruitment programs and marketing strategies for territorial or local on-site admission programs and special events relating to targeted freshman, transfer, or under-represented groups in the fulfillment of recruitment efforts.
• Serves as the point person for oversight of territorial recruitment goals and promotional and public relations accountability.
• Coordinates university participation of staff and alumni for national and local college recruitment fairs; coordinates event-specific organizational aspects, promotional materials and information from the university and its colleges, educational programs and degrees.
• Promotes and represents the universities at public relations events, promotional opportunities, marketing campaigns, business and committee meetings, and press and publicity functions.
• Develops operating goals and objectives for the unit; implements and administers methods and procedures to enhance operations, as appropriate to the unit.

Jul 2013 – Jul 2014 · 1 yr · Gurugram, Haryana, India

• Develop and maintain strong working relations with all existing clients at key levels to optimize the utilization of approved facilities
• Arranging meetings with school and college head for implementing Cambridge English exams in their organization
• Delivering workshop and seminars to parents and teachers explaining them benefits of taking Cambridge English Exams
• Making presentation and business plans for meeting targets on time
• Implement and maintain complete control aspects i.e. documentation, periodical client visits call reports
• Producing file notes after any client meetings, summarizing any additional actions required, including follow-up calls

Apr 2012 – May 2013 · 1 yr 1 mo · Greater London, England, United Kingdom

• Fully investigate the underlying issues PPI complaint for business loan and mortgage to ensure resolved first time.
• Administration of all the document required for the case
• Checking eligibility and suitability of customer for the claim
• Preparation of document such as acknowledgement letter
• Identifying case status such as pre 2000 or post 2000.
• Providing them support in the process of their claim till end.
• Coordinated with the customers and other parties as per requirements
• Handled & pre-qualified new client enquiries
• Dealt with daily inbound enquiries

Jan 2012 – Present · 14 yrs 4 mos

Dec 2011 – Mar 2012 · 3 mos · Greater Cardiff Area

• Working knowledge of PPI claims processing and experience of performing redress calculations
• Have ability to work on a target-related contract
• Follow a predetermined process and also use judgment to decide on appropriate resolution for each customer complaint.
• Make decisions within guidelines to help reach a one stop resolution.
• Respond to complaints using predominantly letters but also use other methods (e.g. Telephone, email) where appropriate.
• Communicate in a clear and understandable manner
• Always committed to complete the duration of the project
• Identified & dealt with creditor avoidance tactics
• Updated clients on the progress of their claims
• Complied with the companies data protection policies