Mar 2024 – Dec 2024 · 9 mos

• Leading the AI charter for the company
• Team of ~30 people
• Working on solutions across GenAI, NLP, Speech, Image/Video, and personalization (ad campaigns targeted at CTR and Sales lift)
• Building FOAK solutions for CX using GenAI
• Focused on new logos (growth), net revenue retention, and gross margin optimization

Jan 2023 – Mar 2024 · 1 yr 2 mos

• Owner of LLM POVs and Generative AI solutions, productisation/operationalisation, deployment models (cloud, appliance, hybrid)
• Owner of the AI Platform: ML platforms - libraries / algorithms - services - capabilities - offerings / products
• Own the product lifecycle of AI offerings: product requirement - research - POC - private preview - establish POV - ML Engineering and architecture - productisation - GTM / monetisation
• Responsible for product roadmap and strategy for the AI Platform
• Responsible for success metrics and KPIs
• People and performance management across a matrix organisation
• Coordination with product ops and release management

Apr 2021 – Dec 2022 · 1 yr 8 mos

• Building AI and Data Products -- own the AI Platform and lead the AI guild
• Focused on optimising business metrics (AHT, containment/escalation, etc) using AI
• Responsible for all Product AI
• Responsible for defining KPIs and success metrics
• Leading a team for building AI products for the omnichannel customer engagement platform
• Responsible for AI product roadmap/OKRs
• Helping build conversation models, assistive nbr recommenders, Question-Answering engines, process compliance and monitoring models, ad optimisation, diagnostic AI and ML Ops (model monitoring, explainable AI, customer journey, concept/data drift), and other natural language problems such as intent annotation, slot filling, NLG, etc.
• Working closely with Engineering and Product for prioritisation and release management
• Member of the Integrated Board of Studies for Comp Science, Info Science, and Data Science at BMS Institute of Technology & Management, Bengaluru

Oct 2021 – Present · 4 yrs 7 mos

Mar 2019 – Apr 2021 · 2 yrs 1 mo

• Leading the Artificial Intelligence practice area - including opportunity gathering, solutioning, pre-sales, expertise allocation, utilization, and delivery. Co-leading a team of 400+ data science practitioners, and driving client success and innovation.
• Technical leader for multiple projects.
• Research projects in the areas of distributed AI and signed networks of autonomous multi-agent systems.
• Invited speaker at LTC 2021, Ola, St Joseph's College, Christ University, CSI Student Convention 2019.

Apr 2016 – Mar 2019 · 2 yrs 11 mos

• Working on analytics solutions using cognitive computing (IBM Watson and open source), text analytics, and Big Data.
• Working on trade audit trail/compliance and surveillance solutions, customer due diligence solutions using NLP and ML, and graph based analytics for AML and fraud detection.
• Panelist at Third Wave of Artificial Intelligence at Boeing, Bangalore, November 2018.
• Keynote speaker at the Cybersecurity and Business Analytics workshop at Reva University, Bangalore, Sep 2018.
• Program Committee member for BDA 2017, InfoVision 2017, and IWSSS 2016. Reviewer for the Journal of Information Science Theory and Practice.
• Invited speaker at the New Horizon College of Engineering, Bangalore, March and May 2017; Institute of Financial and International Management, Bangalore, May 2017

Jul 2015 – Mar 2016 · 8 mos · Bengaluru, Karnataka, India

• Responsible for the complete data analytics stack: platforms, algorithms, data architecture, and semantics.

Dec 2014 – Jun 2015 · 6 mos

• Part of the leadership team of the company.
• My group is responsible for building and maintaining the semantics layer of the data architecture at DataWeave. This includes building:
• (i) A clustering engine for product matching
• (ii) Ontologies and knowledge bases consisting of semantic relationships between various entities in the retail vertical
• (iii) A data normalization module for normalizing data points across sources and geographies.
• Member of program committee for IWWISS 2015 and BDA 2015.

Mar 2014 – Nov 2014 · 8 mos

• Part of the leadership team of the company.
• Leading the Engineering division at DataWeave. Responsible for the engineering of DataWeave's data platform and semantics. Other responsibilities include people management and coordination between the Dev, DevOps and Technology teams.
• Member of Program Committee for IWWISS 2014, BDA 2014, ICADL 2014, IEEE INDICON 2014. Reviewer for Journal of Information Science Theory and Practice.
• Panelist at IEEE Software Experts Summit, and Invited Speaker at IISc (Dept. of Mgmt. Studies) in 2014

Sep 2013 – Feb 2014 · 5 mos

• Part of the leadership team of the company.
• Leading the Engineering division at DataWeave. Responsible for the engineering of DataWeave's data platform and semantics.
• Leading the Operations and Delivery processes at DataWeave. Responsible for timely delivery of product accounts (PriceWeave) and other offerings.
• Other responsibilities include people management and coordination between the Dev, DevOps and Technology teams.

Apr 2011 – Aug 2013 · 2 yrs 4 mos

• Member of the founding team of the company. Helped the company with creating the business model, product plans, etc.

Oct 2011 – Aug 2013 · 1 yr 10 mos · Bengaluru Area, India

• Worked on the architectural aspects of data-centric systems, especially in the areas of Complex Event Processing (Stream Processing), and new-age data models and technologies (NoSQL).
• Member, Program Committee, 15th International Conference on Asia-Pacific Digital Libraries (ICADL 2013), Bangalore, India
• Program Committee Co-chair, ICADL 2013 Doctoral Consortium, Bangalore, India
• Member, Program Committee, 2nd International Conference on Big Data Analytics (BDA 2013), Mysore, India
• Coordinator, Program Committee, InfoVision 2012, Bangalore, India

Apr 2011 – Sep 2011 · 5 mos

• Worked on Big Data technologies (data stores like MongoDB) and Complex Event Processing

Mar 2010 – Apr 2011 · 1 yr 1 mo

• Worked on a project for contextual knowledge aggregation and management for the academic domain, called 'Seekha' (funded by the Dept. of Information Technology, Government of India)
• Member, Program Committee for the International Conference on Information Systems, Technology and Management (ICISTM), Bangkok, Thailand, 2010

Jun 2009 – Sep 2014 · 5 yrs 3 mos · Mysuru Area, India

• Teaching Information Retrieval and Theoretical Foundations of Computing. Supervising students for their Masters Thesis research (in the broad areas of IR, semantics extraction, and network analysis)

Jul 2008 – Apr 2009 · 9 mos

• Helped organize a bootcamp on the fundamentals of computer science for the new batch of M.Tech. students
• Also co-taught Web Information Retrieval under the guidance of senior faculty
• External Reviewer, 19th International Conference on Database and Expert Systems Applications (DEXA), 2008
• Co-ordinated the organization of the International Workshop on Security, Identity and Management
• (INDIA-SIM), Bangalore, 2009
• Co-ordinated the organization of the International Conference on Management of Data (COMAD), Mysore, India, 2009