A

Abhishek Tiwari

Business Analyst

Pune, Maharashtra, India9 yrs 10 mos experience
Most Likely To Switch

Key Highlights

  • Experienced in BMC Remedy and ITSM solutions.
  • Strong background in business analysis and project management.
  • Passionate about public speaking and mentoring.
Stackforce AI infers this person is a Business Analyst with expertise in ITSM solutions and technical support.

Contact

Skills

Core Skills

Business AnalysisProject ManagementTechnical SupportBmc Helix Itsm

Other Skills

Requirements GatheringFunctional DocumentationTechnical DocumentationBMC RemedySmart ITDWPCBMC Helix 20.xBusiness StrategyBusiness CommunicationsDecision SciencesLeadershipLeadership DevelopmentManagementChange ManagementMarketing

About

Currently working with Capita as a Senior Business Analyst. My role includes work on requirements gathering, creating functional and technical documents and providing quotation for the same. Closely working with Developers and preparing technical documents related to the requirements apart from this I also work on development, customisation and integration related to BMC Remedy, Smart IT, DWPC. Before joining Capita I have work with Bank of America, BMC Software and Enhanced Software Solutions I also have an experience working with BMC Softwares as Staff Technical Support Analysts. BMC Helix 20.x, 21.x ITSM and BMC Helix ITSM - Smart IT 20.x BMC Certified Associate. Have a hands on experience on BMC Helix,DWP,BMC Remedy,BMC Smart IT and BMC My IT in Development, Configuration and support. As a person of learning new technologies and developing new skills, I always look for new challenges. I am also interested in Public Speaking and Motivational Work by endorsing to the new learners with their abilities and skills which helps me to maintain the public relationship,social awareness and development.This approach has helped me to improve my leadership skills,Communication skills and a new way to get connected with People.

Experience

9 yrs 10 mos
Total Experience
2 yrs 5 mos
Average Tenure
2 yrs 11 mos
Current Experience

Capita

Senior Business Analyst

Jun 2023Present · 2 yrs 11 mos · Pune, Maharashtra, India · Remote

Requirements GatheringFunctional DocumentationTechnical DocumentationBMC RemedySmart ITDWPC+2

Bank of america

Software Engineer II A

Oct 2022Jun 2023 · 8 mos · Mumbai, Maharashtra, India

Bmc software

Staff Technical Support Analyst

Mar 2021Oct 2022 · 1 yr 7 mos · Pune, Maharashtra, India

BMC Helix 20.xBMC Helix ITSMTechnical Support

Enhanced software solutions pvt. ltd.

Senior Consultant

Jul 2016Mar 2021 · 4 yrs 8 mos · Thane, Maharashtra, India

Education

Institute of Management Technology, Ghaziabad

Advance General Management Program

Jun 2023Apr 2024

Walchand Institute of Technology, Solapur

Bachelor of Engineering - BE

Jan 2012Jan 2016

Stackforce found 100+ more professionals with Business Analysis & Project Management

Explore similar profiles based on matching skills and experience