Mar 2023 – Present · 3 yrs 2 mos · Pune, Maharashtra, India

• Spearheading the development of Fold's innovative platform aimed at optimizing primary care delivery, focusing on enhancing patient outcomes and alleviating physician burnout.
• Championing the integration of clinical and operational automation tools to empower care teams in delivering proactive, person-centred care.
• Collaborating closely with healthcare professionals to identify and address real-world challenges, ensuring the platform effectively meets their needs and pain points.
• Developing and executing strategies to promote patient engagement and personalized care pathways, resulting in improved patient satisfaction and outcomes.
• Unified interdisciplinary care teams through Fold's Care Team Enablement Suite, streamlining communication and coordination for enhanced patient care.
• Enhancing the patient experience with a consumer-grade, partner-branded patient app and portal, consolidating access to care resources and information.

Aug 2022 – Mar 2023 · 7 mos · Pune · On-site

Nov 2019 – Sep 2021 · 1 yr 10 mos · Pune

• Understand customer requirements and develop configuration specifications to meet their objectives.
• Perform quality assurance and define reporting and alerting requirements.
• Participate in designing, documenting and maintaining of system processes.
• Explore on common sources of technical issues or questions and make recommendations to product team.
• Involved in requirement gathering, writing functional specifications, writing test plans and test scripts. Acts as liaison between the customer and technical team.
• Performs data analysis and data validation to improve scheduling workflows and patient access.
• Interact with the product team to share key insights and findings.
• Search for ways to improve monitoring, discover issues and deliver better value to our customers.

Feb 2018 – Nov 2019 · 1 yr 9 mos · Pune, Maharashtra, India

• Analyze data gathered and develop solutions or alternative methods of proceeding.
• Document findings of the study and prepare recommendations for implementation of new systems, procedures, or organizational changes.
• Communicate the client's business requirements by constructing easy to understand the data and process module.
• Communicating regularly with CRM team members to ensure any queries raised by clients are answered satisfactorily. Report generation and Data Listing using Base SAS Perform other duties as assigned by management.
• Interpret data on price, yield, stability, future investment-risk trends. Economic influences, and other factors affecting investment programs.
• Develop accurate and timely estimates at complete (EAC) metrics and presented data to senior management during reviews.
• Proposed process improvement strategies to track the requirement changes, status, business expectation, cost, timeline, and other key metrics, which helped provide information to all the teams in a quicker way.
• Work extensively on queries raised by the clients with regards to their expectations and anomalies in the system.

Jun 2017 – Nov 2017 · 5 mos · Pune

• Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of the organization's personnel policies and practices
• Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
• Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
• Advise managers on organizational policy matters and drafting the policies

Sep 2013 – May 2016 · 2 yrs 8 mos · Pune/Pimpri-Chinchwad Area

• Member of PICT IET Student Branch
• Organized and volunteered international level technical events and developed ability to handle pressure and meet specific deadlines
• Established socializing, good communication skills, prioritizing and decision-making skills by working in teams