Raghuram Iyer

Project Manager

Bengaluru, Karnataka, India26 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

20+ years of experience in ITSM and project management.
Led successful ITSM solutions for global clients.
BMC Certified Professional with extensive telecom expertise.

Stackforce AI infers this person is a SaaS expert with a strong focus on IT service management and project delivery.

Contact

Skills

Core Skills

Bmc ItsmProject ManagementTelecom Domain

Other Skills

BMC RemedyIT Service Management3rd Party IntegrationsSoftware Project ManagementIntegrationLinuxOracleSolution ArchitectureITILSiebelRemedyInformaticaJavaWorkflow ManagerCMDB

About

Raghuram Iyer with 20+ years experience - Currently working at BMC Software as Senior Project Architect for Consulting Services - Experience in different Roles - BMC Remedy ITSM Services Consulting, Operations Manager, Delivery Manager, Technical Architect for Remedy Team; Application Lead for both Development & Testing teams - Involved in Successful Delivery of complex Remedy & Java projects involving integration with multiple systems - Global Exposure - Worked with clients in US, UK, Sweden, Netherlands, Hungary, Greece & Poland - BMC Certified Professional Specialties: BMC ITSM, BMC Remedy AR System, Project Management, Telecom Domain Certifications: TOGAF, ITIL Expert, AWS Certified Solutions Architect - Associate

Experience

26 yrs

Total Experience

6 yrs 6 mos

Average Tenure

15 yrs 7 mos

Current Experience

Bmc software

Senior Project Architect - Consulting Services

Sep 2010 – Present · 15 yrs 7 mos · BMC Bangalore

Currently working for a US Financial Services company implementing Digital Workplace Solution. I am responsible for designing the Requestable IT Services in ITSM product. As part of the delivery, I gather requirements from customer, estimate, design & develop the service based on best practices. One of the key service developed was Ordering New Servers. The solution involves capturing a new server order, developing workflow to automate the business process of procuring, configuring & delivering the Server. The challenge was to understand the current business process, re-engineer it to fit in the new tool and streamline the business process with automation. I have provided suggestions on automating routine ITSM Maintenance activities. I have also provided inputs on how ITSM solutions can be enhanced by developing complementary solutions.
I have led a team of 12 resources to implement ITSM Solution for a Swedish Automobile Client. As part of the project we were developing an End User Device Management solution to streamline End User IT Device Ordering, Procurement, Configuration & Delivery processes. Responsibilities include conducting Requirements workshop, estimate, architect, design & deliver the solution. I was also involved in consolidating the Assets across the organization in one CMDB, developing a standard IT Service Catalog with Service Modelling and planning a role out of ITSM Processes across the organization.
As a Service Delivery Manager, I was responsible for delivering Application Managed Services to 3 customers. Responsibilities include ensuring Remedy Service Up-time, Customer Stakeholder Management, SLA Adherence, Risk & Issue Management.
I was leading a team of technical resources responsible for upgrading Remedy ITSM Application from 6.x to 7.6.04. I have worked on standardizing the upgrade process as a factory model and developing standard integrations to LDAP (People Data), SCO & SCCM.

BMC RemedyIT Service Management3rd Party IntegrationsSoftware Project ManagementIntegrationLinux+5

Accenture services

Senior Systems Analyst

Dec 2003 – Sep 2010 · 6 yrs 9 mos

I worked as an Associate Manager at Accenture performing the role of Delivery Manager in an Application Outsourcing project for a large telecom client in US. I was responsible for Ordering and Care applications in DSL line of Business. Technolgies include Siebel, Remedy, Informatica & java applications. Managed a team of around 25 developers.
Prior to that, as an Application Lead, managed a team of 18 developers & testers. I was responsible to transition two Remedy Applications from US to India. Responsibilities include building a team in India and take over the delivery of application completely. The team was spread across the geographies.

SiebelRemedyInformaticaJavaProject ManagementTelecom Domain

Hp software (formerly digital globalsoft)

Remedy & Clarify Consultant

Aug 2003 – Dec 2003 · 4 mos

Involved in providing L3 support for in-house application built on Clarify & Remedy.

Intertec communications limited

Senior Software Engineer

Apr 2000 – Aug 2003 · 3 yrs 4 mos

Acting as a Remedy Consultant. Involved in customizing Workflow Manager application developed using Remedy for telecom companies. Workflow Manager is a trouble ticketing application built using Remedy to help telecom operators automate fault management and customer support process. The customization was done in UK. Involved in commissioning of fully customized Remedy applications at 4 customer sites - Poland, Holland, Greece and Hungary which involved installing HP-UX, HP-UX Mirror, Oracle, Remedy and WorkflowManager, configuring NIS, sendmail and OS backup.
Worked on upgrading a customized Remedy product to for a Banking corporation in UK. Involved in modifying DSO, workflow, Remedy PERL and C API programs and shell scripts.
Worked on following product developement projects for a client in UK.
WorkflowEngine is a rapid application development tool using which service management applications can be built. It's specifically built for Linux platform with Apache and mySQL database
Microsoft Visio 2000 is used as a client to develop an application in Remedy ARServer. Feature is to provide graphical representation of en existing Remedy application and reverse engineer the same
Voice Interface is provided to customized Remedy Help Desk product. A user can log a case in Help Desk on phone and ask the support people to get back to him giving his phone number. Nuance Voice Recognition engine was used to interpret the voice.

RemedyWorkflow ManagerOracleTelecom Domain