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Amanpreet Kamboj

Associate Partner

Chandigarh, Chandigarh, India16 yrs 7 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Over 15 years of experience in the tech industry
  • Expert in team leadership and network security
  • Passionate about personal and professional growth
Stackforce AI infers this person is a seasoned professional in the cybersecurity and network security domain.

Contact

Skills

Core Skills

Team LeadershipNetwork Security

Other Skills

LinuxZIAZPATeam BuildingSalesforce.comKPI ReportingCISSPRed Hat Certified Engineer (RHCE)Quality ControlInternal AuditsCustomer ServiceInternet Protocol Suite (TCP/IP)ZscalerOperations ManagementIncident Response

About

With over 15 years of experience in the tech industry, I have excelled in roles ranging from individual contributor to team manager. I am thoughtful, organized, strategic, knowledgeable, relentless, persistent, and focused. Additionally, I have a passion for reading books on personal and professional growth, continually seeking ways to progress and develop.

Experience

16 yrs 7 mos
Total Experience
5 yrs 6 mos
Average Tenure
13 yrs 2 mos
Current Experience

Zscaler

4 roles

Senior Manager

Promoted

Apr 2023Present · 3 yrs 1 mo

Team Leadership

Product Support Manager

Apr 2018Mar 2023 · 4 yrs 11 mos

  • Engage with customers on escalated support issues or critical customer situations
  • Manages Technical Team, including 1-on-1’s, and retain top talent
  • Ensure teams are trained on process + product
  • Ensure team follows the process and corrects deficiencies
  • Manages shift, and ensures all shift are filled, PTO managed
  • Mentor and train support engineers on process and technical products
  • Manage team shifts, ensure proper issue hand-offs
LinuxZIAZPATeam BuildingNetwork SecuritySalesforce.com+7

Team Lead

Promoted

Aug 2016Apr 2018 · 1 yr 8 mos

  • Ensures ticket queue is managed per SLA’s
  • Ensure internal and external escalations are acknowledged and routed to proper resources. Also ensure follow-up on all escalations they acknowledged.
  • Technical mentor to teams.
  • Maintain ticket database, logging issues and customer interactions.
  • Engage with customers on escalated support issues or critical customer situations.
  • Leverage the technical teams, ensure the team provides:
  • Expert systems design, recommendations, and configurations
  • In-depth diagnostics and troubleshooting using networking tools
  • Assists customers with testing or troubleshooting of issues
  • Reproduces customer issues to verify problems and document steps to replicate for Support, Engineering and Operations teams
  • Mentor and train support engineers on process and technical products
Internet Protocol Suite (TCP/IP)Network Security

Senior Technical Support Engineer

Feb 2013Aug 2016 · 3 yrs 6 mos

  • Provide second line phone/email consultation to independently debug complex security/network problems.
  • Interface with Engineering and assist the customer with testing or troubleshooting.
  • Reproduce customer issues to verify problems and provide feedback to Engineering and Operations team.
  • Assist in developing on-going training programs for the department.
  • Promote a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone within the organization.
  • Mentor other engineers on advanced troubleshooting, debugging and case management skills.
  • Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
  • Other duties as assigned

Mcafee

Linux Support Engineer

Jan 2011Feb 2013 · 2 yrs 1 mo · Mohali

  • Provide Technical Support for Dell and Intel Servers and security appliances like IronMail (McAfee
  • Email Gateway)
  • Technical Support for all types of critical issues with Messaging (Postfix), Database (Mysql), OS (Linux),
  • Email filtering, Syslog server. Test for defects and file bug reports.
  • Assisting customers with troubleshooting network, DNS, SPF or MX related problems that might manifest issues in the email gateway.
  • Proactive monitoring including a weekly review of log files, events, etc. to determine the health and
  • performance of the servers and security appliances.
  • Help in maintaining Trusted Source reputation value for mail exchanger’s public IP addresses which reflects globally.

Dell

Technical Support Associate

Jan 2009May 2010 · 1 yr 4 mos · Mohali

  • Troubleshooting for Desktop, Laptops and printers and other software related issues.
  • Respond to customer’s complex technical problems/issues related to hardware, software and networking via phone and email.
  • Providing remote access support to Dell clients using Dell tools when resolving issues.
  • Helping the new hires in team to learn the process and resolving complex issues.

Education

Symbiosis Institute of Management Studies

Master of Business Administration (M.B.A.) — Information Technology

Jan 2011Jan 2013

Kurukshetra University

Bachelor of Technology (B.Tech.) — Computer Science

Jan 2004Jan 2008

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