Sep 2023 – Aug 2024 · 11 mos · Chennai, Tamil Nadu, India · On-site

• Responsible to build and lead the cross SBU loyalty and customer retention category called TVSOne.

May 2023 – Jun 2024 · 1 yr 1 mo · Greater Chennai Area · On-site

Mar 2022 – Sep 2023 · 1 yr 6 mos

• Responsible for identifying, piloting and launching new service offerings, categories in the food marketplace that will lead to disruptive growth of the business unit

Apr 2021 – Mar 2022 · 11 mos

• Led planning, performance management and all the strategic projects - process improvement and change management projects for the Central Operations team – Electrifying Swiggy’s Last mile, Financial services, Benefits marketplace, Delivery partners support transformation, Emergency Support Services

May 2020 – Apr 2021 · 11 mos

• Program managed new initiatives as part of the Alternate Channel Explorers team

Sep 2018 – Apr 2020 · 1 yr 7 mos

• Led the business and growth efforts of Swiggy in Bangalore and Chennai in this stint.

Feb 2018 – Aug 2018 · 6 mos · Chennai, Tamil Nadu, India

• Led the rebuilding efforts of Foodpanda division of Ola in Chennai

Feb 2017 – Feb 2018 · 1 yr · Chennai Area, India

• Took up the challenge of expanding Freshworks footprint in non English speaking markets through Value Added Resellers. Identified, trained and on-boarded VAR's in Latin America, Middle-East, South Africa and certain Eastern European countries.

Oct 2015 – Jan 2017 · 1 yr 3 mos

• Worked on category launches, city limits, zone segregation, allocation logic, matching logic, quality metrics, partner acquisition, retention strategies, reactivation strategies, VAS & supply marketing. Managed a team of 50+ employees (5 AM's and other executives).
• Achievements
• 1) Ideated and executed the biggest social campaign in 2015 - ‘Ola Boats’ during Chennai flood in 2015
• 2) Change Lead for the Process Excellence City Transformation Project. Brought significant impact on Service time, Waiting time, NPS, Work flow, Quality metrics

Jun 2015 – Oct 2015 · 4 mos

• Launched and grew Auto category in Hyderabad. Hired, trained and managed a team of 30+ executives to launch the new category in Hyderabad. Identified the early adopter segment and the value proposition for Auto category in Hyderabad.

Nov 2014 – Jun 2015 · 7 mos · Chennai Area, India

• Boot strapped an Indian wedding gifts registry. Learnt the difficult skill of looking beyond failures and moving on. Had to move on to other opportunities as we could not raise seed capital.

Jun 2013 – Feb 2015 · 1 yr 8 mos · Chennai Area, India

• Launched Kardex Remstar in the Indian intralogistics market. Sold the 1st product under the new partnership. Acted as a single point of contact for the German partner. Traveled to Kardex Remstar factory (Bellheim and Neuburg) in Germany for product training, cultural exchanges, strategy workshop and launch planning.

Apr 2012 – Jun 2012 · 2 mos · Chennai Area, India

• Judged as the 2nd Best Internship Project at a contest organised by NITIE, Mumbai.

Dec 2009 – Apr 2011 · 1 yr 4 mos · Chennai

• Was working in the Project Management Team of APAC vertical