Feb 2023 – Nov 2023 · 9 mos

Jul 2022 – Jan 2023 · 6 mos

Apr 2022 – Jul 2022 · 3 mos

May 2021 – Jul 2022 · 1 yr 2 mos

Sep 2020 – May 2021 · 8 mos · Malaysia

• On boarding of new partners for Techdata.
• Prospecting to closure of the onboarding of new CSP partners.
• Driving business through partners.
• Partner enablement.
• Conducting partner events.
• Aligning partner deals with sales and renewals team.
• Promoting new addon for onboarding new partners.
• Handholding till the partner is successfully onboarded.
• Helping the partners to overcome any road blockers in their way pre-post onboarding.

Feb 2020 – Sep 2020 · 7 mos · Malaysia

• ● Senior Manager for Yellow Messenger Malaysia & Thailand market.
• ● Selling all Yellow Messenger products and platforms in Malaysia & Thailand.
• ● Responsible for Prospecting, development and closure.
• ● Giving Demos and face to face presentations to customers.
• ● Negotiating and preparing deals.
• ● Up selling and cross selling of various products.
• ● Going through linkedin and connecting with prospects, introducing Yellow Messenger and finding the correct opportunities and closing.
• ● Promoting conversational AI and its benefits over facebook, twitter and Whatsapp.
• ● Meeting and achieving quarter targets for me as well as my BD teams.
• ● Interaction with Partners management team and closing deals.
• ● Handling a team of 4 from inside sales and 2 from field sales.
• ● Coordinating with the marketing team to schedule webinars and other marketing events for the region to generate MQLs.

Jul 2019 – Feb 2020 · 7 mos · Kuala Lumpur, Malaysia

• ● Account Manager for Microsoft Azure Australia market.
• ● Selling all Microsoft products both cloud and on prem to SMB market across Australia.
• ● Responsible for Prospecting, development and closure.
• ● Giving Demos and presentations to customers.
• ● Negotiating and preparing deals.
• ● Up-selling and cross selling of various Microsoft products.
• ● Going through linkedin and connecting with prospects, introducing Microsoft Azure and finding the correct opportunities and closing.
• ● Promoting Microsoft Azure over facebook, twitter and Whatsapp.
• ● Meeting and achieving quarter targets for me as well as my BD teams.
• ● Interaction with Partners and closing deals.

Jul 2018 – Jul 2019 · 1 yr

• Account manager for Oracle University North America market.
• Regions in my territory are West Virginia, Virginia, Maryland, Pennsylvania and Ohio.
• Selling Trainings on PAAS and IAAS for all the regions mentioned above.
• Responsible for Prospecting, development and closure.
• Going through linkedin and connecting with prospects, introducing Oracle University and finding the correct opportunities and closing.
• Promoting Oracle University products over Facebook, twitter and WhatsApp.
• Meeting and achieving quarter targets.

Jul 2017 – Jun 2019 · 1 yr 11 mos

• Helping the ANZ businesses to embark on the journey to the CLOUD, assisting them to adopt Digital Transformation with Oracle's unique Cloud Services. We are definitely in the CLOUD business.
• I’m truly passionate about my work and always eager to connect with others from all type of industries. While I enjoy all aspects of my job, I think my favorite stage of a project is working with the client or business unit leader to understand his or her business objectives. As we go through that collaborative process, the ideas start to flow and that’s always the fun part.
• I’m always interested in hearing from former colleagues, managers, or just interesting creative folk, so feel free to contact me if you’d like to connect.

Sep 2015 – Jun 2017 · 1 yr 9 mos · Bengaluru Area, India

• Generating revenue for Cisco by selling Cisco products & services.
• Targeting SMB and mid-size companies and establish a single point of contact for all Cisco requirements.
• Handling Mid-Market & commercial segment accounts to develop business and drive sales & responsible for achieving annual & quarterly sales quota from these set of accounts.
• Proactively manage and develop Cisco business within assigned customers for growth.
• Increase customer awareness and knowledge about Cisco technologies like Collaboration (IPT/VC), Wireless, Security, Surveillance systems, Data Centers apart from Networking solutions.
• Increasing customer base through LinkedIn.
• Develop/Hunt for opportunities through sales & marketing activities to end customers and with partners to drive Cisco technology penetration
• Designing business plans/strategies for maximizing profitability & realize organizational goals.
• Ability to cultivate and maintain solid & effective relationships with clients.
• Exposure to SFDC & NGCC tool.
• Ensuring that the individual & team target is met.
• Requirement gathering, understanding business needs.
• Cross selling and up selling of Cisco products & Services.
• Understand customer’s unique requirements and position suitable software solutions.
• Supporting customer Inquiries through Email, Click to Chat and Telephone and ensuring excellent customer service.

Jan 2015 – Aug 2015 · 7 mos · Bangalore

• Senior customer support (Email, Chat and calls).
• Handling escalations from customers.
• Promoting Fashionara products over facebook,twtter and whatspp.
• Ensure timely delivery of products ordered by customers.
• Responsible for making weekly roster for colleagues.
• Part of the quality team, ensuring customers get quality response from the team.
• Send weekly report to the General Manager.
• Take escalations of customer by email, chat and call.

Sep 2011 – Dec 2014 · 3 yrs 3 mos · Kolkata Area, India

• Team Manager.
• Responsible for making weekly roster for colleagues.
• Making sure team meets targets.
• Keeping track of individual targets and achievements.
• Conducting time to time team hurdles.
• Take escalations of customer by email, chat and call.
• Help customers to fix technical issues with their computers.
• Help customers to revoke their passwords if they have forgot the same.
• Responsible for team targets to be achieved.

Jun 2010 – Aug 2011 · 1 yr 2 mos · Kolkata Area, India

• Customer service Executive.
• Handling Inbound calls.
• Selling of Term Life Insurance.
• Handling Credit Card related issues of customers from USA.
• Helping HSBC customers from USA with the repayment and maintaining their mortgage Loan accounts.
• Handled around 250 calls every day.
• Responsible for individual targets to be achieved in terms of sales as well first call resolution.

Jul 2009 – Jun 2010 · 11 mos · Kolkata Area, India

• Front Office Manager.
• Responsible for all the activities in Front Office Department.
• Responsible for making weekly roster for colleagues in front office department.
• Responsible for meeting targets for room bookings.
• Responsible for maintaining the accounts in the reception.
• Responsible to ensure Guests get quick check in procedures.
• Sharing the foreigner gust list everyday with local police station.
• Sharing daily and weekly reports with the General Manager.