Olaf Sequeira

Operations Associate

Goa, India9 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Extensive experience in maritime operations and hospitality services.
Proficient in managing crew coordination and documentation.
Strong team leadership skills with a focus on customer service.

Stackforce AI infers this person is a maritime operations and hospitality professional with strong customer service and administrative skills.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Office AdministrationBusiness Relationship ManagementMarketingCustomer ServiceSales

Other Skills

AccountingForeign Exchange (FX) TradingReport WritingFinancial AccountingSystem AdministrationCommunicationWritingMicrosoft OfficePayroll AdministrationSales and MarketingStrategic PartnershipsManagementStrategic RelationshipsNegotiationCustomer Support

About

Dedicated and customer-focused professional with extensive experience in maritime operations and hospitality services. Currently serving as a Crew Services Administrator aboard P&O UK vessels, managing crew coordination, documentation, cash handling (Forex Exchange), and welfare initiatives with accuracy and efficiency. Experienced in delivering exceptional customer service through previous roles with multinational companies, including Apple and Vilsee Business Solutions. Possess strong team leadership skills, capable of motivating and guiding staff to ensure smooth operations and positive guest experiences. Proficient in MS Office, highly organized, and adept at multitasking in fast-paced environments, committed to creating a welcoming, seamless, and enjoyable experience for all guests and crew.

Experience

9 yrs 6 mos

Total Experience

1 yr 8 mos

Average Tenure

4 yrs 2 mos

Current Experience

P&o cruises

Administrator

Mar 2022 – Present · 4 yrs 2 mos · On-site

Crew Services Administrator with hands-on experience in the maritime industry, currently serving aboard P&O UK vessels. My daily duties include, Prepare and coordinate the Crew Sign on and Sign off for all crew and officers, maintain Passports/ Discharge books, Store all documents safely and securely and maintain different reports, collect and record required data and information in a timely and accurate manner, Prepare and maintain Crew customs, Assist with paper work relating to Port procedures and immigration, Accurately Handel / Count cash, Accurately and efficiently handle foreign currency exchange transactions for the crew and Assisting during payday for smooth operations, Complete full and accurate records to ensure compliance for both internal and external audits, Deliver customer service, respond to complaints and customer service issue immediately to ensure speedy resolution, control, attend Seafarers welfare committee (SWC) meetings to keep minutes and provide an accurate report of proceedings, Support HR team for organizing different events for the crew and issue SWC items from locker and keep track of all SWC items in inventory locker, also I have a good computer skills and proficient in MS office and experience in using applications like Core & Mistral.

Customer Relationship Management (CRM)Office AdministrationAccountingCustomer ServiceForeign Exchange (FX) TradingReport Writing+6

Xerviz wlobal

Marketing Executive

Aug 2021 – Dec 2021 · 4 mos · Goa, India · On-site

Served as the primary point of contact for clients, consistently delivering excellent service and support.

Business Relationship ManagementMarketingCommunicationSales and Marketing

Virtualwebs

Business Sales Executive

Aug 2020 – Aug 2021 · 1 yr · Goa, India · On-site

Identified potential clients without websites, reached out and conducted meetings to understand their needs, presented the benefits of having a professional online presence, closed deals, and delivered high-quality, customized websites upon project completion

Strategic PartnershipsManagementBusiness Relationship ManagementMarketingCommunicationSales and Marketing+1

Vilsee business solution

Business Sales Executive

Jun 2019 – Jun 2021 · 2 yrs · Goa, India · On-site

Provided personalized over-the-phone sales support by assessing customer needs, recommending suitable vitamins, and fostering lasting relationships. Delivered high-quality service while achieving consistent sales results

NegotiationCustomer SupportBusiness Relationship ManagementCustomer ServiceMarketingSales+2

Apple

Solutions Specialist

Jan 2014 – Apr 2016 · 2 yrs 3 mos · Goa, India · On-site

As an iOS Solution Consultant at an Apple Authorized Reseller store , I specialized in providing exceptional customer experiences and driving sales growth. Key responsibilities included:
Demonstrating the full range of Apple products and services to customers, ensuring they are familiar with and can fully utilize the Apple ecosystem.
Assisting customers in making informed purchasing decisions through personalized product recommendations.
Achieving and exceeding monthly sales targets consistently.
Delivering outstanding customer service, addressing inquiries, and resolving issues to ensure customer satisfaction.
Collaborating with the team to maintain a high standard of store presentation and operational efficiency.

Campaign StrategiesNegotiationCustomer Relationship Management (CRM)ManagementBusiness Relationship ManagementCustomer Retention+5