Jun 2017 – Sep 2025 · 8 yrs 3 mos · San Francisco Bay Area

Aug 2015 – Feb 2017 · 1 yr 6 mos · Redwood City, California

• Represented Enterprise Account Executives and assisted with closing the biggest deal in company history
• Crafted strategic account plans to break into top-tier accounts through cold calls, email cadences, utilizing network connections, CEO ghost emails and driving attendance to customer success thought leadership events hosted by Gainsight
• Worked closely with Marketing to streamline the company’s event invite process for thought leadership events
• Filmed and edited fun videos to help build relationships with prospects
• Created and implemented nurture campaigns to assist in furthering deal cycles
• Used any means necessary to find qualified leads and convert them to customers
• Planned and executed strategic roundtable events for prospects to assist in furthering deal cycles

May 2014 – Aug 2014 · 3 mos · Greater Boston Area

• Headed the Ideation phase and was a key contributor to the Strategy phase in preparation for a pitch to The Boston Red Sox on how to promote future fan engagement
• Assembled Sapient’s weekly internal bulletin, “The Connection Newsletter,” by compiling relevant articles, composing summaries, and populating them into one cohesive email to be sent out to Sapient’s 12,000 employees worldwide
• Provided logistical support to the social media team in preparation for the second annual Buchholz Bowl where SapientNitro was the digital strategy partner and launched the #HopeBowl Campaign. The campaign garnered more than 14.3 million social media impressions globally
• Organized and conducted an internal Red Sox trivia event in celebration of Sapient’s recent partnership with Fenway Group/The Boston Red Sox

May 2013 – Aug 2013 · 3 mos · San Francisco Bay Area

• Assisted in Search Engine Optimization for hotel properties in the Western region through image optimization, social signal building, inbound linking expansion, and enhancing local search directories
• Audited brands in competitive set, examining their online presence through social media platforms, homepage design, and brand app design
• Tracked online visitors’ behavior, sources, and demographics using Google Analytics

Jul 2012 – Aug 2012 · 1 mo · Greater Chicago Area

• Reported to the General Manager
• Four-department rotation: Front Desk, Reservations, Accounting, Housekeeping
• Checked in arriving guests, assisted guests with bags, and worked as valet attendant
• Performed room night designation for third-party reservations websites
• Analyzed and forecasted the budget for upcoming hotel-wide renovation
• Performed all housekeeping functions

Jun 2011 – Aug 2011 · 2 mos · San Francisco Bay Area

• Reported to the General Manager
• Attended daily management meetings to assist in problem-solving front desk, operational, sales, F&B, housekeeping, or engineering issues
• Initiated and systematized competitive analysis of local hotel pricing trends and enhanced reporting for budget, expense and forecast analysis
• Responded for GM to TripAdvisor hotel reviews and arranged individualized concierge service for visiting VIPs